Manager - Total Performance | WC, GL, AUTO and PD

Manager - Total Performance | WC, GL, AUTO and PD PRIMARY PURPOSE: To monitor team and colleague technical and quality activities with a focus on trends and quality compliance; to recommend office needs for training to management; and to plan and initiate appropriate actions facilitating overall office performance, development and improvement. ESSENTIAL FUNCTIONS and RESPONSIBILITIES • Administers the COMPASS program; conducts local office file audits. • Presents audit findings and results to local, regional and national management. • Assists Operations managers in coordinating and implementing national quality initiatives at the local level. • Manages and coordinates training and improvement activities needed to meet established operational and technical audit requirements. • Manages colleague coaching, mentoring and group training; participates. • Manages new colleague training. • Provides supervisors with objective colleague quality measurements for use in the Managing Accountability People Performance (MAPP) program. • Participates in quarterly national total performance management (TPM) review meetings with national TPM and Quality leaders. • Conducts training during regional claims school quarterly. • Maintains technical claims and jurisdictional expertise. • Performs other duties & client projects as assigned; Supports the organization's quality program(s); Travels as required. SUPERVISORY RESPONSIBILITIES • Administers company personnel policies in all areas and follows company staffing standards and training recommendations. • Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions. • Provides support, guidance, leadership and motivation to promote maximum performance. QUALIFICATIONS Education & Licensing Bachelor's degree from an accredited college or university preferred. Professional certification such as AIC, CPCU or ARM preferred. Experience Eight (8) years of related experience or equivalent combination of education and experience required to include five (5) years claims management and two (2) years supervisory experience required. Two (2) years service with the company preferred. WORK ENVIRONMENT When applicable and appropriate, consideration will be given to reasonable accommodations. Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.