5-7 years in technology-driven roles, focusing on customer experience
Ability to translate business needs into technology solutions
Familiarity with enterprise architecture and IT governance
Strong strategic thinking and problem-solving skills
Responsibilities
Partner with customers to identify needs and connect them with D&T offerings
Develop tailored technology strategies aligned with business objectives
Champion core technology programs and collaborate with technology teams
Manage and coach Customer Success Analysts or Leads
Stay current with emerging technology trends and support innovative solutions
Benefits
Flexible hybrid work guideline requiring 4 days in the office
Participation in group benefits and retirement plans
Eligibility for annual Incentive Awards through Short-term and Long-term Incentive plans
Full Job Description
Role Summary
Reporting to the Director, Customer Success & Innovation, you will strengthen the relationship between Data & Technology (D&T) and investment and business stakeholders, aligning technology with business strategy and customer outcomes.
The Customer Success & Innovation team connects customer needs with D&T offerings through technology business partnering, proactive engagement, strategy development and innovation.
You will help shape future-focused technology strategies, guide transformation and change, and develop a high-performing team that delivers measurable value.
You will be responsible for:
Partner with customers to understand needs and challenges, connect them with D&T offerings, and monitor customer health, issues and outcomes with technology teams.
Develop tailored technology strategies, maps and roadmaps aligned with business objectives; advise leadership on strategic technology implications, cost transparency and value delivery.
Champion core technology programs and D&T priorities; challenge existing processes and collaborate with Technology Product and Services teams to align innovation with business needs.
Manage and coach Customer Success Analysts or Leads; structure ambiguous challenges using clear problem definition and sound judgment, build stakeholder relationships, and share learning across D&T.
Stay current with emerging technology and enterprise trends; engage leaders to identify opportunities and support innovative solutions that improve business performance.
Required Skills & Experience
A Bachelor's degree in a relevant field and 5-7 years of experience in technology-driven roles, including technology business partnering or a related function focused on customer experience.
Demonstrated ability to translate business needs into technology solutions; familiarity with enterprise architecture and IT governance; and strong business acumen across strategy, operations, market dynamics and emerging technology.
Strong strategic thinking, problem-solving and team leadership, with experience supporting innovation. Ability to communicate technical concepts clearly to nontechnical audiences, influence management using data-based insights, earn trust, coach others, resolve conflict and navigate complexity with resilience.
Preferred Skills & Experience
Experience in private markets OR a strong background in technology transformation program management.
An MBA or MSc is preferred.
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4 days per week.
This posting is for an existing vacancy.
The expected salary range for this position is $107,000 - $157,000 per year.
You may also be eligible to receive an annual Incentive Award pursuant to our Short-term Incentive plan and our Long-Term Incentive plan (if applicable), and to participate in our group benefits and retirement plans - details on these elements of compensation are included within OMERS & Oxford offer letters.
About OMERS Administration Corporation
OMERS Administration Corporation is a Canadian pension fund that manages investments for the Ontario Municipal Employees Retirement System (OMERS). OMERS is one of Canada's largest pension funds, with over 500,000 members and over CAD 100 billion in net assets. OMERS Administration Corporation manages a diversified portfolio of investments across various asset classes, including public equity, private equity, infrastructure, real estate, and fixed income. The company's mission is to provide secure and sustainable pensions to its members while generating returns that help fund their pensions. OMERS Administration Corporation is headquartered in Toronto, Canada.
