Manager, ServiceNow - Certified System Administrator (CSA)

KPMG

$134K — $268K *
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years managing large enterprise systems in complex organizations
  • 3+ years directly managing the ServiceNow platform focused on ITSM, ITOM, and IRM
  • Bachelor's degree or equivalent work experience
  • At least 2 full ServiceNow implementations and current certifications including ServiceNow System Administration (CSA)
  • Experience leading agile project teams
  • U.S. work authorization required, no visa sponsorship available

Responsibilities

  • Manage ServiceNow client implementations, overseeing multiple workstreams from planning to post-engagement support
  • Conduct client workshops to present ITSM, ITOM, or IRM best practices
  • Collaborate with decision-makers to develop project roadmaps aligned with organizational strategies
  • Provide training and mentorship on ServiceNow operations and upgrades to teams and clients
  • Lead on-shore and off-shore teams in agile deliverable completion
  • Support business development by identifying opportunities and developing proposals
  • Adhere to financial management policies during engagements

Benefits

  • Comprehensive medical and dental plans
  • Vision coverage
  • Disability and life insurance
  • 401(k) plans
  • Robust mental health and personal well-being benefits
  • Generous Personal Time Off and holiday calendar
  • Year-end and mid-year breaks without using personal leave
Full Job Description
KPMG is seeking a Manager, ServiceNow to join our Consulting organization Responsibilities:
  • Manage ServiceNow client implementations including leading multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support.
  • Lead client workshops to present leading practices for ITSM, ITOM, or IRM while understanding their complex needs and translating them into functional and technical requirements.
  • Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
  • Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
  • Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution
  • Support business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries
  • Manage engagements according to KPMGs financial/cost management policies
Qualifications:
  • Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations, with at least three years of experience directly managing the ServiceNow platform with an extensive focus ITSM, ITOM and IRM
  • Bachelors degree from an accredited college/university or a minimum five years equivalent work experience
  • Completion of at least two full implementations of ServiceNow and hold current certifications in ServiceNow System Administration (CSA) and at least one of the following is preferred: CIS - IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third-party Risk Management, or CIS - Vulnerability Response
  • Experience leading various size teams in the delivery of agile-based projects or portions of projects to meet defined requirements
  • Travel as needed
  • Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
KPMG LLP and its affiliates and subsidiaries ("KPMG") complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work . Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M137ADV_3_26 California Salary Range: $134710 - $268985 KPMG offers a comprehensive compensation and benefits package.

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