Manager, Sales Operations & Order Administration

Manager, Sales Operations & Order Administration

The Manager, Sales Operations & Order Administration, is a critical role up your sleeve's leadership role at the intersection of our commercial, supply chain, and finance organizations. You will own the end-to-end order-to-cash process-from CRM hygiene and pipeline forecasting through customer order entry, fulfillment coordination, downstream logistics execution and post-shipment invoicing handoff. As Lyten transitions from pilot programs to volume production, you will build the scalable systems, processes, and team that allow us to onboard new customers, ship on time, and recognize revenue cleanly.

This is a player-coach role for a hands-on operator who is energized by ambiguity, comfortable in a fast-moving manufacturing startup environment, and ready to build something durable.

Key Responsibilities

Sales Operations

• Own the full Salesforce instance: data quality, opportunity stages, account hierarchy, dashboards, and reporting cadence for the commercial team.

• Drive the weekly, monthly, and quarterly forecast process; partner with sales and operations leadership to deliver accurate pipeline calls and variance analysis to executives and the board.

• Build commercial KPIs (win rate, sales cycle, ASP, design-win conversion) and the operating cadence to act on them.

Order Administration & Order-to-Cash

• Lead the order administration function: customer onboarding, order entry, order acknowledgment, change orders, and shipment coordination across Lyten's North American.

• Own the order-to-cash workflow end-to-end-pricing approvals, deal desk, contract review handoffs, PO validation, ERP order release, and revenue recognition handoff to Finance.

• Maintain working knowledge of outbound logistics - carrier coordination, freight terms, and shipment documentation - sufficient to troubleshoot fulfillment issues without escalating every exception.

• Serve as the single point of accountability for on-time, accurate customer shipments; resolve cross-functional blockers between Sales, Supply Chain, Quality, and Logistics.

• Manage customer master data, pricing master data, and contract terms in the ERP; ensure SOX-aligned controls are in place as we scale.

Systems, Process & Team

• Define and continuously improve SOPs for the commercial operations function; document, train, and audit for adherence.

• Lead system integration projects between CRM (Salesforce), ERP, CPQ, and downstream finance/inventory tools; partner with IT on roadmap and implementation.

• Build and lead a small high-performing team (initially 2-4 order administrators and sales ops analysts); coach, hire, and develop talent as the function scales.

• Partner with Legal on standard T&Cs, NDA workflows, and customer contract intake; with Finance on credit review, AR aging, and revenue recognition; with Supply Chain on demand signals and allocation.

Required Qualifications

• Master's degree in in a relevant field (e.g., business, operations, materials science, mechanical engineering, electrical engineering, and chemical engineering) AND 5+ years of experience in a relevant field ...OR Bachelor's degree in a relevant field (e.g., business, operations, materials science, mechanical engineering, electrical engineering, and chemical engineering) AND 7+ years of experience in a relevant field... OR equivalent experience

• Demonstrated experience owning order-to-cash in a hardware, manufacturing, automotive, energy storage, semiconductor, or industrial B2B environment.

• Deep, hands-on Salesforce expertise (admin-level fluency required); experience integrating Salesforce with an ERP (NetSuite, SAP, Oracle, or similar).

• Strong command of forecasting methodology, pipeline analytics, and commercial KPIs; advanced Excel / Google Sheets and comfort with BI tools

• Track record of building processes and SOPs from scratch, not just operating mature ones.

• Excellent written and verbal communication; able to work cleanly across executive, technical, and customer-facing audiences.

• Working understanding of downstream supply chain and logistics execution (freight, carriers, shipment documentation) as it intersects with order fulfillment

Preferred Qualifications

• Experience supporting a business through pilot-to-production transition or first commercial revenue.

• Familiarity with battery, EV, energy storage, or advanced materials customers and the associated long-cycle, design-win sales motion.

• Working knowledge of SOX controls, ASC 606 revenue recognition, and Incoterms / international shipping documentation.

• HazMat goods regulations and documentation experience

• CPQ implementation experience (Salesforce CPQ, Conga, or similar).

Physical Requirements

• Must be able to lift 50 lbs.

Compensations Range:

The expected base salary range for this position is between
$128,200.00 - $192,400.00
The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise.

Disclosures:

Pay Transparency Disclosure:

This compensation and benefits information is based on Lyten's estimate as of the date of publication and may be modified in the future. We generally do not negotiate on salary once we have made an offer. The level of pay within the range will depend on a variety of job-related factors that may include location, relevant prior experience and/or education, or particular skills and expertise. New hires joining the company tend to be paid within the starting base pay range noted above, with opportunities to increase pay over time based on development of additional skills, competencies, and company-specific knowledge.

In addition to base pay this position is eligible for tier based bonus and equity, healthcare, dental, vision, corporate discounts, paid holidays, PTO and sick time, 401K, employee relocation plan (if applicable)

Export/ITAR Compliance Disclosure:

Certain positions within Lyten, Inc. require compliance with export control laws and, as a result, all interviewed candidates will be screened pre-interview to determine their eligibility in light of export restrictions.

This position requires access to technology, software and other information that is subject to governmental access control restrictions, due to export controls. Employment in this position is conditioned on the continued availability of government authorization to authorize release of such items, to the extent required, including without limitation an export license, or other documentation required to establish authorization to receive access to such items. Company may delay commencement of employment, rescind an offer of employment, terminate employment, and/or may modify job responsibilities, compensation, benefits, and/or access to Company facilities and information systems, as Company deems appropriate, in order to ensure compliance with applicable government access control restrictions.