5+ years of sales experience, with 3+ years in a management role
Expert knowledge of customer service principles and processes
Proficient in Microsoft Office Suite, especially Excel, Word, PowerPoint, and Outlook
Experienced with CRM and customer support/ticketing software
Strong writing and verbal communication skills; capable of crafting detailed technical proposals
Excellent organizational skills for managing multiple projects and communications
Responsibilities
Supervise and support the Commercial Real Sales force in the South region
Conduct weekly meetings and quarterly reviews to assess salesperson development and goals
Align strategies with current business philosophies as needed
Advise potential clients on service needs for optimal service matching
Assist in developing and maintaining sales forecasts; prepare accurate reports for executive management
Review client proposals for accuracy in scope, pricing, and discounts
Engage with clients to ensure service needs are appropriately matched
Benefits
Medical/Dental/Vision coverage
401K retirement plan
Tuition and training assistance
BrightHorizons Lifestyle Assistance
Wellness program
Recognition as a Certified Great Place to Work and multiple awards for DE&I practices
Full Job Description
Overview
The qualified candidate will also be a person of integrity, to represent Kastle as a genuine sales professional to win customers' relationships as a trusted advisor; fiercely competitive to win every large and small opportunities at hand as possible, strategic and visionary to see through long-term growth of the team and the company, while deeply involved as needed on the team's accounts and opportunities to meet sales and revenue targets.
The candidate should be very comfortable with technology and savvy to engage with customers at any level to discuss Kastle's solution vision and direction, meeting customers' needs with discussions around technology, solutions and product roadmaps - to provide the air-cover for sales reps in client conversations.
In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!
Responsibilities
Supervise, and support the Commercial Real Sales force across the South region to build depth and breadth of pipeline
Review each salesperson's professional development and business goals through weekly meetings, and quarterly reviews documenting progress on individual sales plans
Align and adjust strategies and tactics with current business philosophies, as required
Confer with potential clients regarding service needs and provide valuable counsel to ensure an appropriate match of services to needs
Assist in the development and maintenance of short and long-range sales forecasts and prepare accurate, reliable forecasting reports for executive management
Reviews client proposals and works with the Solution Engineering and installation departments to ensure accuracy of scope, pricing, and discount rates
Confers with potential clients regarding service needs and provide valuable counsel to ensure an appropriate match of services to needs
Qualifications
Bachelor's Degree
5+ years of experience in Sales with at least three (3) years managing a sales team
Expert knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for service and evaluation of customer satisfaction
Ability to effectively use Microsoft Office Applications, to include Excel, Word, PowerPoint, and Outlook to facilitate business processes
High level of competency and proficiency in CRM, customer support / ticketing software, and Microsoft Office Suite applications.
Strong writing and verbal skills. Experience creating detailed technical proposal and implementation plans
Strong organizational skills - ability to simultaneously manage multiple opportunities / tracks of follow up meetings/communications
About Kastle Systems
Kastle Systems is a security services company that provides access control and video surveillance solutions to commercial and residential properties. The company's products and services include keyless entry systems, visitor management systems, and remote video monitoring. Kastle Systems was founded in 1972 and is headquartered in Falls Church, Virginia. The company has a team of experienced professionals who are dedicated to providing high-quality security solutions to their clients. Kastle Systems has been recognized for its innovative products and services, and has won numerous awards for its work.
