Requisition ID: 953760
Store #: X00518 Team Vision RCM CSCLX
Position: Full-Time
Total Rewards: Benefits/Incentive InformationJOB DESCRIPTIONGENERAL FUNCTIONThe Revenue Cycle (Billing) Manager is responsible for providing strategic leadership and oversight of billing operations, ensuring the delivery of accurate, efficient, and customer-focused services that support organizational objectives. This role leads multiple teams and/or functional areas, driving operational excellence through process optimization, performance management, talent development, and continuous improvement initiatives.
The Manager partners cross-functionally with internal and external stakeholders to develop and implement strategies that improve service delivery, enhance operational performance, mitigate risk, and support business growth. This position utilizes deep functional expertise, sound business judgment, and data-driven decision making to influence outcomes, resolve complex issues, and achieve organizational goals.
MAJOR DUTIES AND RESPONSIBILITIES- Provide strategic leadership and oversight for billing operations, ensuring alignment with organizational objectives and service excellence standards.
- Lead, develop, mentor supervisors, and team members, fostering a culture of accountability, engagement, and continuous improvement.
- Establish operational goals, performance metrics, and service level expectations, ensuring consistent achievement of key business objectives.
- Analyze operational performance, identify trends, risks, and opportunities, and implement strategies that improve productivity, quality, and financial outcomes.
- Partner with cross-functional leaders to address complex business challenges, enhance customer experience, and support organizational growth initiatives.
- Drive process improvement, automation, and system enhancement efforts to increase efficiency, scalability, and operational effectiveness.
- Oversee quality assurance and compliance activities, ensuring adherence to company policies, regulatory requirements, and departmental standards.
- Utilize data, reporting, and business insights to influence decision-making, prioritize initiatives, and communicate results to senior leadership.
- Lead resolution of complex operational issues and implement sustainable solutions that minimize risk and improve performance.
- Direct workforce planning, resource allocation, and budget management activities to ensure optimal utilization of people, processes, and technology.
BASIC QUALIFICATIONS- Bachelor's degree in Business, Finance, Accounting, or related field; equivalent combination of education and experience may be considered.
- 5+ years of progressive experience in billing, revenue cycle, healthcare operations, customer operations, or related field.
- 3+ years of people leadership experience, including a largely non-exempt population
- Demonstrated experience developing and executing operational strategies that improve business performance.
- Strong analytical and problem-solving skills with ability to interpret complex data and translate insights into actionable business solutions.
- Experience managing key performance indicators, operational metrics, and quality programs.
- Advanced Microsoft Excel and business reporting skills.
- Experience working in SAP
- Exceptional communication, presentation, and stakeholder management skills.
- Strong organizational, project management, and change leadership capabilities.
PREFERRED QUALIFICATIONS- Experience working in TriZetto Facets
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
