DescriptionMagid supports more than 500 onsite inventory management solutions across the country, generating over $100 million in annual revenue. Our Inventory Solutions portfolio features industry-leading CribMaster IoT vending machines and PPE consignment programs. Reporting to the Director Field Service, the Manager Regional Field Service, will oversee a team of 5-6 Field Supervisors who oversee a team of 125+ field service representatives and support staff. Your mission is to deliver an exceptional service experience while advancing our vision of protecting 5 million workers.
Essential Responsibilities:- Oversee and lead a team of 5-6 District Field Service Supervisors. Leadership activities include:
- Coach and enhance the development of the Field Service Leadership team to ensure they demonstrate excellent communication, professional etiquette, team member engagement, and problem-solving skills for achieving customer satisfaction
- Interview, hire, and onboard new roles
- Provide ongoing training and support to enhance the employee and customer experience
- Review and maintain labor hours budget
- Uphold and ensure proper field service performance, coverage, and service schedule KPI's by holding the team accountable
- Lead monthly engagement meetings with team members including one-on-one and team meetings.
- Lead and support annual continuous improvement cascade initiatives
- Strategically build partnerships with sales leadership team to maintain communication and alignment, acting as one part of a wider customer support team to drive profitable revenue growth and deliver on target service level goals
- Participate in onsite customer visits to drive continuous improvement in field service performance, program standards, and supervisor processes
- Delegate all non-essential responsibilities to internal stakeholders
- Adhere to both Magid and customer's written policies and procedures
Requirements- Bachelor's degree in business or equivalent related experience
- 5+ years of experience leading remote field service teams--industrial or inventory experience preferred
- Knowledge of vending operations, inventory systems, field service management, and software is a plus
- Strong communication and interpersonal skills; ability to interact effectively with employees, customers, and senior leadership
- Excellent organization and planning skills; ability to schedule core support activities, delegate ownership of projects, and set priorities for continuous improvement work
- Experience in problem solving with process improvement mindset
- Proven success leading change management
Work Environment/Physical Requirements/PPE:- Remote, home office-based position
- Prolonged periods sitting at a desk and working on a computer
- Ability to travel 30%-50% to customer sites with team members in industrial, manufacturing settings, including overnight stays
- Must be able to lift as much as 15 pounds at times
Magid offers a variety of benefits to our team members including:- Health, dental, vision, life and disability insurance
- Bonus plan
- 401k retirement plan with company match
- Company provided Profit Sharing
- Participation in Magid Paid Time Off (PTO) Policy
- 9 Paid Holidays
