Position Purpose- Implements the global IFM strategy across all sites (hard and soft services) via structured and best industry standards.
- Leads external service provider ecosystem and governance.
- Defines and ensures delivery against SLAs, KPIs, and compliance standards.
- Drives cost, service quality, and operational performance.
- Acts as escalation point for critical operational and supplier issues.
Reporting Relationships:- Role that this position reports to: Global Head of Engineering Services
- Role/s that report to this position: N./A.
Responsibilities- Supplier relationship management with the chosen Global IFM Partners and ensure the service that our partners deliver meets expectations; maintain strong positive relationships with them to achieve integrated seamless facilities-related projects and service delivery.
- Seek continuous improvement and outstanding services for both Hard and Soft Services including application of digitalization innovations.
- Ensure that our Global IFM Partners follow contractual obligations, scope of work and key performance indicators. Accountable for service delivery and escalations.
- Ensure wherever possible, global standardization across services in the IFM scope.
- Collaborate closely with colleagues Facility Heads of different CSL Locations (Hubs and Production Sites) and maintain strong relationships with respective senior stakeholders.
- Foster a culture of continuous improvement by focusing on operational efficiency and the elimination of "non-value added" activities.
- Provide a positive and equitable working environment emphasizing the CSL Values: Customer Focus, Innovation, Integrity, Collaboration, and Superior Performance.
- Complies with requirements from CSL Behring's Safety Program, including Health and Safety mandates and OSHA requirements.
- Completes any other duties/responsibilities assigned by senior management.
Qualifications and ExperienceEducation- BA/BS degree.
- Master's degree in business administration, Tech or relevant field (preferred).
Experience- Demonstrated strong experience negotiating, implementing, transitioning, stabilizing and then transforming Global IFM Services.
- Previous experience with implementing digitalization and sustainability initiatives in FM operations and SAP tools is very encouraged.
Competencies- Strategic approach and ability to make tough decisions under pressure.
- Negotiation and commercial skills.
- Can prioritize, lead and empower local teams and interface regularly and easily with senior management and partners.
- Budget and cost management skills.
- Willingness to travel across the globe might be up to 50days/year.
- Proficient English
For roles based in Kankakee, IL the expected base salary range for this position at hiring is $160,000- $189,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.
For roles based in Waltham, MA the expected base salary range for this position at hiring is $183,000 - $217,000. Please note this salary range reflects the minimum and maximum base pay that CSL expects to pay for this position at the listed location as of the time of this posting. Individual base salary for a successful candidate is determined by qualifications, skill level, experience, competencies and other relevant factors. In addition to base salary, total compensation for this role may also include incentive compensation and equity.
