BS. Degree in Engineering, Materials Science, Chemistry, or related field.
5+ years of experience in quality management in a manufacturing environment
5+ years in a leadership position with direct reports
Working knowledge of statistical methods and process control
Six Sigma Green or Black Belt certification preferred
Background in labels, packaging, or paper science preferred
Familiarity with ISO 9001 compliance
Effective communication and interpersonal skills
Responsibilities
Lead the Quality Team, setting expectations and providing performance feedback.
Establish and oversee raw material incoming inspection activities and vendor claims.
Manage daily operations of two QC laboratories to ensure accurate and precise testing.
Lead internal training on quality standards and expectations.
Report on quality performance and review customer claims for improvement opportunities.
Conduct statistical analysis to guide decisions and priorities.
Perform internal quality audits and monitor data trends.
Benefits
Comprehensive medical, dental, and vision coverage
Prescription drug and wellness programs
Short-term and long-term disability insurance
Life insurance coverage
Company matching 401(k) and pension plan
Full Job Description
Position Overview
The Quality Manager is responsible for leading and maintaining the quality management system for a pressure-sensitive label stock manufacturing facility. This role ensures that raw materials, in-process production, and finished goods meet defined specifications and customer expectations. The Quality Manager oversees incoming raw material inspection, QC laboratory operations, manages customer claims, drives corrective and preventive actions, and supports continuous improvement initiatives to enhance product quality, process efficiency, and customer satisfaction.
Responsibilities
Lead the Quality Team consisting of an Engineer, Claims Analyst, Specialist, Incoming Inspector, and 16 Technicians, setting expectations and providing performance feedback.
Establish and oversee raw material incoming inspection activities and vendor claims and corrective action process.
Manage daily operations of two QC laboratories; ensure testing is conducted and reported with accuracy and precision.
Lead internal training on quality standards and expectations.
Lead disposition decisions for nonconforming materials.
Report on quality performance; review customer claims for trends and improvement opportunities.
Conduct statistical analysis to drive decisions and priorities.
Lead problem-solving using root cause analysis methodologies such as 8D, 5-Why, and Fishbone analysis.
Perform internal quality audits, monitor data trends, and identify ways to reduce waste, minimize risk, and increase efficiency.
Maintain and control documentation and data, including completion of customer quality surveys.
Collaborate cross-functionally:
With R&D and Technical Service Engineers to understand customer requirements and ensure they are being met by established quality standards
With Procurement to ensure raw materials from external suppliers meet quality requirements
With Operations to proactively identify and resolve issues impacting product quality
Maintain a safe work environment
Travel to customers and suppliers as needed to gain first-hand knowledge (10%)
Other duties as assigned by the Technical Director
The Quality Manager reports directly to the Technical Director
Qualifications
BS. Degree in Engineering, Materials Science, Chemistry, or related field.
5+ years of experience in quality management in a manufacturing environment
5+ years in a leadership position with direct reports
Working knowledge of statistical methods and process control
Six Sigma Green or Black Belt certification preferred
Background in labels, packaging, or paper science preferred
Demonstrated ability to work collaboratively with a variety of team members at all levels and functions of the organization
Ability to apply analytical and problem-solving skills quickly and effectively
Strong organizational, time management, and prioritization skills with high attention to detail
Dedication to excellence and continual focus on customer service with a servant leader mindset
Personal motivation to set high but achievable standards and see opportunities to improve
This position will work on-site at our division headquarters in Green Bay, WI
Compensation & Benefits
In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, company matching 401(k) and pension. Green Bay Packaging benefits may vary by position or division.
About Green Bay Packaging
Green Bay Packaging is a leading manufacturer of paperboard packaging based in Green Bay, Wisconsin. The company was founded in 1933 and has a long history of providing high-quality packaging solutions to customers in a wide range of industries. Green Bay Packaging has expertise in a wide range of packaging products, including folding cartons, corrugated boxes, and specialty packaging. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact. Green Bay Packaging is known for its innovative approach to packaging and has won several awards for its products.
