Bachelor's degree in business, technical, or aviation-related discipline
4+ years of relevant experience
3+ years managing projects or demonstrated relevant experience
Proven project delivery using PMBOK practices/methodologies
Experience managing large, complex projects across multiple functions
Strong interpersonal, verbal, and presentation skills
Proficiency in Microsoft Suite (Word, Excel, PowerPoint, Visio, Project)
Responsibilities
Lead and manage assigned projects focused on corporate and operational functions
Deliver high-quality artifacts through all phases of PMLC including Envision, Design, Build, and Activate
Coach and guide project team members on EDBA and PMLC methodologies
Research operational and performance data to inform leadership decision-making
Facilitate process/system mapping and analysis to meet business needs
Benefits
Hybrid work schedule (2-3 days in office)
Opportunity to work in a dynamic, fast-paced environment
Engagement with cross-functional teams
Professional development and mentoring opportunities
Potential for travel (10%)
Full Job Description
Description
Job Overview and Responsibilities
The Enterprise PMO serves teams across United Airlines. The Project Manager is a trained, qualified professionals who can apply United's Envision Design Build Activate (EDBA) framework and Program Management Life Cycle (PMLC) methodology to various businesses. This will enable teams to deliver assigned portfolios, programs, and projects with high quality, in a timely manner, and with as-scoped benefits for our customers, frontline employees, and supporting groups. Effective execution in this role is critical to achieving United's goal of leveraging Portfolio Management & Project Delivery Capability as a Strategic Enabler, on Every project, with Every Team, and Every day.
The Project Manager - PMO will deliver large/complex project(s) as assigned and serve as a change agent driving adoption of PMLC across the organization.
Lead and manage projects as assigned. Projects will be focused on both corporate and or operational functions. Lead and be responsible for directing the implementation of the planning, leading and directing of all aspects of assigned projects or set of projects/programs impacting the operation.
Directly deliver high-quality artifacts and outcomes through all phases of PMLC including Envision, Design, Build, and Activate as needed to realize measurable business results. Facilitate and create process/system mapping and analysis to realize business needs.
Coach, guide, train project team members and other PMs on EDBA, PMLC and related artifacts and deliverables. The Project Manager must keep all stakeholders informed and provide consulting at various levels including leadership.
Assist team members and research operational and performance data to provide statistics, trends, and reporting that inform leadership steering and decision-making teams. Guidance to adhere to the metrics as well as opportunities for improvement must be brought to light as projects are implemented.
NOTE: This position is located at the CSC-Willis Tower in Chicago, IL and considered as a hybrid role working 2-3 days in office, however that may evolve with the needs of the company.
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree
Business, technical, or aviation related discipline required
4+ years of relevant experience
3+ years managing projects, or demonstrated relevant experience
Demonstrated successful project delivery using fundamentals of PMBOK practices/methodologies
Successful and demonstrable experience in:
Managing single, or multiple, large, complex projects across multiple functions
Managing and mentoring less experienced/tenured project management staff
Presenting, escalating, and providing solutions to senior leadership
Working within SDLC/PMLC and a track record of delivery
Owning hands-on delivery of projects
Providing commensurate levels of specialized technical aviation knowledge or equivalent, program management expertise, business acumen, and leadership skills to facilitate the identification and management of all interdependence and areas of risk.
Proven expertise successfully managing business and technical resources under an integrated project plan to ensure the alignment of resources
Demonstrated experience delivering measurable business benefit through project execution
Strong interpersonal, verbal and presentation skills
Demonstrated proficiency in facilitating, delegating and motivating cross functional groups or activities
Ability to transitions requirements of a developed solution into a support model
Exposure with change management/facilitation, enterprise communication and training
Highly organized, and the ability to multi-task competing priorities, demands, and timelines
Provide leadership, guidance, influence and mentoring for project teams
Proven project management and portfolio management experience
Ability to manage business and technical resources with an integrated project plan
Microsoft Suite -Word, Excel, PowerPoint, Visio and Project proficiency
Has discretion in making tactical decisions; provides input on strategic decisions to management as required. Decisions and achievement of results could have a significant impact on the group's overall performance. Effects could be long-lasting; expected to be creative to develop high-impact changes in processes or strategies
Must be willing and able to travel 10%
Must be willing and able to work a hybrid schedule, 2-3 days in office at the CSC-Willis Tower in Chicago, IL
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree
Demonstrated successful execution using SDLC, PMLC, DMAIC or DFSS methodology
Project Management (PMI) Certification
Lean Six Sigma Certification
PMBOK
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving
Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security
About United Air Lines, Inc
United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
