DescriptionThis role supports the UA Corporate Internal Evaluation Program (IEP) which is based upon FAA Advisory Circular 120-59b, UA Corporate Business Manual (CBM), ISO 9001:2015, IATA Operational Safety Audit (IOSA), IATA Safety Audit for Ground Operators (ISAGO) and Department of Defense (DoD) guidelines. Conducts safety and quality reviews of company systems and programs; international, domestic, and regional code-share partners and evaluates the effectiveness of all UA operating divisions compliance & conformance to standard operating policy, procedure and regulatory requirements.
Quality and Safety Oversight Program- Plans and conducts assessments and audits across all airline operating divisions to evaluate operational performance; the design and effectiveness of manuals, programs, policies, procedures, and quality control functions; regulatory compliance; adherence to company documentation standards; and risks to personnel, facilities, or equipment.
- Conducts oversight and safety assurance activities required by the Corporate Business Manual (CBM) and Corporate Safety Management System (CSMS) Manual in accordance with Internal Evaluation Program Manual (IEPM) procedures.
- Conducts Joint Quality Reviews (JQRs) with the FAA and supports IOSA, DoD, ISAGO, and other third-party quality and safety reviews.
- Performs special-emphasis analyses in response to recurring IEP discrepancies, FAA enforcement actions, and operating division requests.
- Evaluates root cause analyses for accuracy, completeness, and effectiveness; facilitates corrective action development for nonconformance with company policies, procedures, or regulatory requirements; and tracks commitments through implementation.
- Evaluates the effectiveness of corrective actions, mitigation strategies, and action plans, including those associated with safety investigations.
- Prepares and presents reports to operating division senior leaders summarizing assessments, observations, and findings.
- Supports oversight of international and domestic code-share partners, United Express carriers, and business partners/vendors.
- Plans and implements continuous oversight of code-share affiliations in accordance with DOT/FAA Code-Share Safety Program requirements and corporate policies.
- Plans and conducts quality and safety reviews of international and regional partners.
- Prepares written reports documenting partner and vendor assessments and observations.
- Leads required manual reviews and authors associated review documentation.
QualificationsWhat's needed to succeed (Minimum Qualifications):- Bachelor's degree in technical, safety, aviation related discipline or equivalent work experience
- 2+ years experience with a major passenger, cargo, regional carrier or military equivalent in
Flight Operations, Inflight, Dispatch, Maintenance, Cargo, or Airport Operations - Experience in quality, safety, or regulatory operations
- Working knowledge of pertinent Federal Aviation Regulations (FAR), FAA Advisory Circulars, IOSA
Standards and Recommended Practices (ISARPs), ISO 9001 standards, Operations Specifications (Ops Specs), and Department of Defense (DoD) Quality and Safety requirements - Strong interpersonal, verbal and presentation skills
- Ability to travel up to 60% as needed
- Physical ability to walk long distances and stand for long periods of time
- Must be legally authorized to work in the United States for any employer without sponsorship
- Successful completion of interview required to meet job qualification
- Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):- Professional certification in quality or safety
- FAA Airman Certificate (i.e. Pilot, Mechanic, Dispatcher, or Flight Attendant) desired
- Technical manual writing skills
- Background in Social Science and /or Human Factors helpful
- Quality management / auditing background
- Previous supervisory experience a plus
- Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them to support research, analysis, content creation, and problem-solving. Apply critical thinking to validate AI-generated outputs while adhering to organizational policies for responsible AI use, data privacy, and security
