Bachelor's degree or 4 years of relevant work experience in technical or maintenance leadership roles.
5+ years of experience in planning, managing, or supervising ground equipment maintenance operations.
2+ years in a maintenance leadership role.
Experience in financial planning and management.
Proven ability in performance planning and management.
Experience managing union employee relations.
Willingness to travel 10% to 15% as required.
Responsibilities
Lead team performance against corporate maintenance objectives for fleets exceeding 4,000 assets.
Ensure compliance with maintenance customer service level agreements and planned maintenance programs.
Foster a positive and safe work environment for teams of 100+ mechanics.
Manage maintenance productivity and employee accountability programs.
Establish collaborative relationships with local union representatives.
Oversee total cost of ownership and cost efficiency for maintenance operations exceeding $10M annually.
Lead safety and environmental compliance programs.
Benefits
Collaborative work environment with a focus on safety and productivity.
Opportunities for professional development and technical training.
Engagement with a large team of skilled mechanics.
Positive customer relations and service level achievement.
Potential for career advancement within a major airline hub.
Full Job Description
Description
Job Overview and Responsibilities
This position is required to lead and direct (GSE) ground service equipment maintenance operations at United major (100+ Mechanic) hub maintenance operations and has direct leadership oversight of regionally assigned locations. Responsible for the local (TCO) total cost of ownership (10M+) and cost efficiency; maintenance planning and execution; preventative maintenance and mandatory project program compliance; productivity, accountability and dependability program management; safety and OSHA program compliance; local state & federal environmental code compliance; and (SLA) service level agreement compliance delivering the optimum level of GSE in support of safe and reliable airline operations. Partners with all local customer bases ensuring positive customer relations and service level goals achieved.
Lead team performance and execution against all division and corporate maintenance objectives on fleets in excess of 4K assets
Maintenance customer (SLA) service level agreement compliance, maintenance cycle time, all in service level goals / tolerances, planned and preventative maintenance program compliance
Lead efficient and effective team maintenance operations in a positive, productive and safe work environment for teams with 100+ mechanics
Manage maintenance productivity, technical training, employee dependability, team recognition and employee accountability programs in accordance with policy
Establishes and maintains a collaborative and productive business relationship with local union representatives
Responsible for the local (TCO) total cost of ownership and cost efficiency of local and regional maintenance operations in excess of 10M annual spend
Financial and staff planning, accounting and the budgetary compliance of hub location and assigned region
Lead safe and environmentally compliant maintenance operations
Manage all safety / OSHA, environmental and training programs in accordance with corporate policy
Manages safety mitigation program and leads investigations that support root cause analysis of accidents, injuries and incidences involving ground service equipment or team personnel
Maintains proactive communication and positive relations with maintenance team and customer group stakeholders
Lead maintenance team engagement and communication programs
Manages accurate and effective customer reporting and communication programs while sustaining positive customer service and effectiveness ratings
Qualifications
What's needed to succeed (Minimum Qualifications):
Bachelor's degree or 4 years of relevant work experience in technical degree or maintenance leadership work experience can be substituted
5+ years of experience planning, managing or supervising ground equipment maintenance operations
2+ year's experience in a maintenance leadership role
Financial planning and management
Performance planning and management
Managing union employee relations
10% to 15% travel may be required
Developing and using collaborative relationships to facilitate the accomplishment or work goals
Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships
Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace.
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Master's degree or 6 years of relevant work experience
Experience within a Facilities Maintenance operation
Demonstrates an understanding of the capabilities and limitations of generative AI tools and effectively leverages them for research, analysis, content creation, and problem-solving. Applies critical thinking to validate AI-generated outputs while adhering to company policies related to responsible AI use, data privacy, and security.
About United Air Lines, Inc
United Airlines is a major American airline that operates a large domestic and international route network. The company is headquartered in Chicago, Illinois and is a founding member of the Star Alliance, the world's largest airline alliance. United Airlines operates a fleet of over 800 aircraft and serves more than 350 destinations in over 50 countries.
