$90,000 - $120,000 / year
Vertafore has an immediate need for a Manager, Professional Services to lead our customer implementation and managed services practice. This position requires a business leader with proven management expertise, strong communication, facilitation and mediation skills with an extensive background in the customer-facing software implementation space.
The Manager, Professional Services is accountable for achieving/exceeding key financial and delivery metrics including bookings, revenue, margin and customer satisfaction for their practice area.
Core Requirements and Responsibilities:
In support of our products and our clients, the Professional Services Manager will:
- Ensures projects are delivered on time and on budget
- Ensures a high degree of customer satisfaction through world-class delivery practices.
- Partners with the sales organization to ensure accurate proposal estimation and costing
- Drives recruitment and pro-active people management strategies to ensure the retention and growth of key resources
- Engages with clients through the sales process
- Work collaboratively with other internal teams: Customer Support, Product Management, Development & Sales
- Drive appropriate organizational change and team mentoring as required to ensure the successful market penetration of Vertafore products
- Reviews the sales pipeline to ensure the organization has capacity to implement the forecasted projects
Knowledge, Skills, and Abilities:
- Ability to manage complex information and rapidly structure and rationalize it
- Strong attention to detail, well organized administratively
- Clear, concise, comprehensive written/verbal communicator
Skills & Requirements
Qualifications:
- BS in a business discipline or equivalent practical experience
- 2+ years of management experience preferred
- 7+ years of function or professional experience is required
- Extensive experience in the software industry
- Prior client relationship management experience
- Experience with API integrations
- Managed multiple high volume and strategic programs, customer engagements and teams
- Software implementation experience, with insurance industry software conversion experience highly desirable
- Experience with Salesforce, Project Management software and Professional Services automation tools.
- Proven experience to manage multiple projects and to establish priorities.
Additional Requirements and Details:
- Travel required up to 25% of the time.
- Located and working from an office location, hybrid schedule.
- Occasional weekend and/or after-hours availability for client support and conversion assistance.
- Occasional lifting and/or moving up to 10 pounds.
- Frequent repetitive hand and arm movements required to operate a computer.
- Specific vision abilities required by this job include close vision (working on a computer, etc.).
- Frequent sitting and/or standing.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
