Scotiabank

Manager, Payments Incident Response & Resiliency (Bilingual Spanish)

Scotiabank • $90K — $110K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Reposted Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Fluent in English and Spanish.
  • Bachelor's degree in Business, Engineering, Computer Science, or equivalent.
  • 3+ years of experience in payments operations or incident management.
  • Proven end-to-end incident management experience for critical payment systems.
  • Knowledge of high-value and low-value payments domains such as wire payments and ACH.
  • Strong analytical skills with a results-oriented, data-driven approach.
  • Familiarity with operational process design and lean methodologies.

Responsibilities

  • Lead the incident response process for payment applications during critical incidents.
  • Communicate with international teams in both English and Spanish.
  • Prioritize client impact while ensuring timely incident resolution.
  • Identify and track action items from post-incident reviews to drive improvements.
  • Collaborate with cross-functional teams to optimize operational processes.
  • Contribute to enhancements in payment systems and services.
  • Document end-to-end payment journeys and operational capabilities.

Benefits

  • Career development opportunities with diverse paths.
  • Commitment to community impact for employees and customers.
  • Competitive rewards program with flexible vacation and comprehensive benefits from day one.
  • Inclusive workplace culture focused on diversity, equity, and inclusion.
  • Support for accessibility and workplace accommodations.
Full Job Description
Requisition ID: 263261

The Manager, Payments Incident Response & Resiliency will be responsible for leading and coordinating the response to critical incidents impacting the banks global payment systems. This individual will also support the mapping and documentation of payments and technology assets across the bank. Fluency in both English and Spanish is required to support international teams and stakeholders.

Is this role right for you? In this role you will:
  • Communicate effectively in both English and Spanish to support collaboration across international teams and stakeholders in multi-regional payment operations.
  • Lead and support the incident response process for payment applications, ensuring timely identification, classification, prioritization, and resolution of payment-related incidents.
  • Prioritize client impact during incidents, maintaining transparent and effective communication with stakeholders to uphold trust and minimize disruption.
  • Identify, track, and ensure follow-through on action items from post-incident reviews and root cause analyses, driving continuous improvement in payment systems resiliency, reliability, and stability.
  • Support the identification, definition, and benefit quantification of operational change proposals aimed at enhancing resiliency through prevention and effective recovery strategies.
  • Optimize resilient operational processes by collaborating with cross-functional teams-including Business, Operations, Finance, Compliance, AML, and Technology-to drive end-to-end efficiency within the global payment's ecosystem.
  • Contribute to the successful implementation of key enhancements across people, processes, and technology to strengthen the resiliency of payment systems and services.
  • Assist in documenting end-to-end payment journeys, operational capabilities and target-state processes, aligning with the overall transformation and resiliency strategy, SME input, and senior leadership direction.


Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
  • Fluent in English and Spanish.
  • Bachelor's degree in Business, Engineering, Computer Science or equivalent
  • 3+ years of experience in payments operations, incident management, or related field.
  • Proven experience in end-to-end incident management for critical payment systems, including triage, severity assessment, stakeholder coordination, and driving timely resolution to minimize client impact.
  • Knowledge of high-value and low-value payments domains is considered an asset, including wire payments, SWIFT, ISO20022, FI Clearing, Financial Market Infrastructures (FMI), global RTGS models, as well as ACSS, EFTs, ACHs, bill payments, cheque processing and clearing, Interac, and real-time payment and settlement frameworks.
  • Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast- changing environment
  • Strong analytical skills, results orientation and data-driven approach in decision making (via KPIs and metrics)
  • Familiar with operational process design, understanding lean methodologies to create end to end process improvements


What's in it for you?
  • A rewarding career path with diverse opportunities for professional development
  • An organization committed to making a difference in our communities - for you and our customers.
  • A competitive rewards program includes annual bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
  • Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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