The Opportunity Borderless AI is looking for a highly organized, detail-oriented Manager, Payment Operations, to help lead our day-to-day payment operations as we scale. You'll manage cross-functional initiatives, streamline internal processes, and serve as the go-to owner for operational needs across the business - from workflow strategy to data tracking and process documentation. This role is a great fit for someone who thrives in a fast-moving, ambiguous environment and enjoys building order out of complexity while mentoring others along the way.
Roles and Responsibilities - Own and lead payment operations strategy, workflows, and team output, ensuring accuracy and timeliness across teams.
- Identify inefficiencies in existing processes and drive improvements to increase speed and reduce errors, setting priorities for the broader team.
- Build and maintain clear process documentation, workflows, and communication guidelines, and ensure team-wide adherence.
- Serve as the primary point of contact for internal stakeholders and clients, resolving operational questions and escalations.
- Champion the use of AI tools to automate repetitive tasks and improve the speed and quality of operational work across the team.
- Lead the onboarding of new tools, systems, and processes as the company scales, and manage change adoption.
- Partner with Product, Engineering, and Customer Success to translate feedback and operational pain points into process or tooling improvements.
- Coordinate and oversee cross-functional and cross-time-zone requests across internal teams and external partners.
- Mentor and support analysts on the team, providing guidance on prioritization, problem-solving, and professional growth.
Qualifications - 5+ years of experience in operations, finance, or a related analytical role at a fast-paced startup, with prior experience managing projects or people.
- Bachelor's degree in Business, Engineering, or a related field preferred.
- Strong organizational and leadership skills with the ability to manage multiple priorities and competing stakeholders in a fast-paced, ambiguous environment.
- Comfort working with data to track performance, identify trends, and support recommendations (spreadsheets required; experience with SQL).
- Excellent written and verbal communication skills, with a track record of working cross-functionally and influencing without authority.
- A proactive, solutions-oriented mindset and strong attention to detail.
- Experience with payroll (e.g. ADP) and documentation (e.g. Notion) tools is an asset.
- Familiarity with using AI tools to improve day-to-day productivity is an asset.
About the Borderless AI Team - We're an early-stage company and we love to collaborate in person five days a week at our Toronto HQ.
- We offer a healthy benefits & perks package, including free lunch every day.
- Customers are the heart of our business - we're obsessed with our customers, and that drives the bulk of our decisions.
- Big challenges don't scare us. We're solving global problems that need creativity, technology, and determination. Be part of the impact!
- We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support.
Salary Range: C$80,000 to C$130,000
