Manager, Patient Accounts

Title:
Manager, Patient Accounts

Job Type:

RegularCompany:
Roswell Park Comprehensive Cancer CenterDepartment:
Patient AccountsTime Type:
Full timeWeekly Hours:
40FTE:
1Shift:
First Shift (United States of America)

Summary:
About the Role:
At Roswell Park Comprehensive Cancer Center, financial operations play an important role in supporting exceptional patient care. As the Manager of Patient Accounts, you will lead a team responsible for the accurate processing, reconciliation, and collection of patient account transactions while ensuring a positive experience for patients and their families.

This role combines leadership, financial oversight, customer service, and process improvement. You'll work closely with staff across the organization to ensure financial transactions are handled accurately, regulatory requirements are met, and patients receive responsive, solution-focused support throughout their financial journey.

If you are a collaborative leader who enjoys developing teams, improving processes, and balancing financial stewardship with outstanding customer service, this could be the opportunity for you.

The starting annual salary for this position is $90,678 and this can include a full comprehensive benefits package.

What You'll Do:
Lead the daily operations of the patient accounts department, ensuring accurate and timely processing of financial transactions.
Oversee posting, reconciliation, collection activities, and customer service functions.
Monitor productivity, workflows, and performance metrics to ensure operational efficiency and service excellence.
Review collection activities, account follow-up efforts, and transaction processing to identify and resolve discrepancies.
Assign projects and responsibilities to team members while ensuring deadlines and service expectations are met.
Provide training, coaching, technical support, and ongoing development opportunities for staff.
Respond to complex customer concerns and collaborate with patients, internal departments, and external partners to achieve timely resolution.
Establish and maintain operational controls that support compliance, accuracy, and financial integrity.
Develop, maintain, and improve departmental policies, procedures, and best practices.
Prepare and manage departmental operating and capital budgets while monitoring financial performance.
Support forecasting and financial planning activities, including bad debt and contractual allowance analysis.
Prepare reports and documentation required for audits, regulatory reviews, and government reporting.
Ensure the confidentiality and security of patient and financial information.
Partner with organizational leaders to identify opportunities for process improvement and operational excellence.

What You'll Bring:
We're looking for a motivated leader who combines financial expertise with strong interpersonal and problem-solving skills.

Successful candidates will typically bring:
Experience leading teams within healthcare revenue cycle, patient accounts, billing, collections, accounting, or financial operations.
Strong knowledge of financial transaction processing, account reconciliation, collections, and reporting practices.
Demonstrated leadership abilities with experience coaching, developing, and motivating employees.
Excellent analytical and problem-solving skills.
Strong organizational skills and attention to detail.
Experience developing and improving operational processes and controls.
Knowledge of healthcare regulations, privacy requirements, and compliance standards.
The ability to manage multiple priorities while maintaining high levels of accuracy and customer service.
Strong communication and relationship-building skills.
Experience preparing budgets, forecasts, financial reports, or audit documentation is highly valued.
A patient-focused mindset with a commitment to resolving issues professionally and compassionately.

Make an Impact:
If you're a results-driven financial operations leader who enjoys building strong teams, improving processes, and delivering exceptional customer service, we encourage you to apply.

Join Roswell Park and help create a seamless, patient-centered financial experience while supporting the organization's mission to improve lives and advance the fight against cancer.

Qualifications:
Required Education and Experience

1. Bachelor’s degree in Business or a related field and the equivalent of five (5) years of full-time experience in health care billing including eighteen (18) months experience in a supervisory, managerial, consultative, or executive capacity; or
2. Associate’s degree in Business or a related field and the equivalent of seven (7) years of full-time experience in health care billing including eighteen (18) months experience in a supervisory, managerial, consultative, or executive capacity; or
3. High School diploma or High School Equivalency diploma and the equivalent of nine (9) years of full-time experience in health care billing including eighteen (18) months experience in a supervisory, managerial, consultative, or executive capacity.

NOTE:
Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.