Manager, OMS & InventoryDepartment: Technology
Employment Type: Full Time
Location: Los Angeles HQ
Compensation: $155,000 - $175,000 / year
DescriptionAs we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets.
Key ResponsibilitiesWe are seeking a hands-on Manager, OMS & Inventory Systems to lead the strategy, roadmap, and execution for our Order Management System (OMS) and key Inventory management platform
You will own the OMS and inventory roadmap, driving critical capabilities across order routing, split shipments, inventory visibility and exception handling - ensuring seamless order orchestration and fulfillment across all channels. Additionally, you will be accountable for inventory accuracy within the OMS & IMS, proactively reducing order cancellations caused by integration issues, and partnering across functions to deliver a best-in-class customer experience.
You will play a key role in leading triage processes, driving post-mortems on critical incidents, and continuously improving system stability and performance.
This is a high-ownership, hands-on role ideal for someone with experience in cloud-based retail systems, integration platforms (Celigo, Boomi, etc.), and familiarity with leading OMS solutions such as Teamwork Commerce or similar.
Key ResponsibilitiesRoadmap Ownership & Strategy
- Define and own the product roadmap for OMS, IMS, & 3PL integrations.
- Drive roadmap prioritization for:
- Advanced order routing rules.
- Split logic optimization (multi-node fulfillment).
- Robust exception handling frameworks and processes.
- Inventory accuracy and visibility across systems.
OMS & Fulfillment Execution
- Partner with Operations, eComm, & CX to ensure seamless order orchestration and fulfillment.
- Monitor and improve inventory accuracy in OMS & IMS - ensuring alignment with ERP and fulfillment nodes.
- Hands-on ownership of integration flows across OMS, ERP, 3PL, WMS, and customer-facing platforms (eCommerce, POS).
- Proactively reduce order cancellations caused by integration, timing, or system gaps.
- Define, monitor, and continuously improve key OMS KPIs (e.g., order cancellation %, exception rates, latency).
Incident Management & Continuous Improvement
- Own the triage process for OMS/Inventory-related issues - serve as primary point of contact for coordinating triage across IT, Operations, Customer Service, and external vendors.
- Lead root cause analysis (RCA) and post-mortem processes - ensure issues are documented, understood, and drive actionable remediation and long-term prevention.
- Manage production support pipeline for OMS/Inventory systems - triage, prioritize, and coordinate fixes and enhancements.
Skills, Knowledge and Expertise- 5+ years of experience in Order Management Systems (OMS) and Supply Chain operations managing product or engineering roles.
- Hands-on experience working with integration platforms (Celigo, Boomi, MuleSoft, or similar).
- Familiarity with OMS such as Teamwork Commerce or similar platforms is a strong plus.
- Familiarity with Django-based tools is a plus
- Basic SQL skills and experience with API-based architecture
- Working knowledge of SDLC, change management, and system mapping practices.
Benefits, Culture and PerksBenefits and Culture- Up to 100% Company Paid Healthcare (medical, dental, vision)
- Kind Body Fertility Benefits
- 401(k) savings plan with up to 4% match
- Unlimited PTO
- Full Access to LinkedIn learning
- Employee Discounts
Perks (HQ Location)- Free weekly catered lunch at HQ - M/T/W/Th
- Dog-Friendly office on a Thursday and Friday
- Free Swag Giveaways
- Annual Holiday Party
- Annual Summer Party
- Invitations to pop-ups and other company events
- Complimentary daily office snacks and beverages
