We9re looking for a Manager of Systems Design to lead and develop our Systems Design team. This is an exciting opportunity for a technically minded, people-focused leader who is passionate about great design, solving complex challenges, and helping others succeed. You will guide the team responsible for turning customer needs and project specifications into thoughtful, accurate, and effective system designs, ensuring projects are set up for success from the very beginning.
In this role, you will champion design quality, oversee timely and accurate project submittals, and provide technical guidance and support to teams across ETC, including Project Management, Technical Services, and Manufacturing. You9ll also play an important role in developing technical knowledge throughout the organization, improving departmental processes, and ensuring our customers receive solutions that meet their needs and exceed expectations.
Representative Responsibilities:
0 Ensures the overall design of projects meets specification requirements and other customer requirements
0 Ensures submittal packets are accurate, forward planned, and timely from the beginning of the project.
0 Ensures department provides design support to Project Management, Tech Services and Manufacturing
0 Trains internal personnel on the fundamentals of ETC lighting systems
0 Reviews department functions and identifies areas for improvement
0 Assists in the review of large systems
0 Participates in Business System improvements
0 Ensures customer satisfaction and order fulfillment
0 Other duties as assigned.
0 Special projects and requests are completed in a timely and positive fashion.
Supervisory Responsibilities:
0 Coordinates and collaborates with other departments of the company in establishing and carrying out responsibilities
0 Develop and maintain positive communication between department and other departments.
0 Performs the hiring, orientation, training, performance management, career development, and overall employee development of department personnel.
0 Formulates, implements & reviews ISO procedures related to the department
0 Instructs employees about procedures and work instructions
0 Informs employees as to company/departmental plans and progress
0 Maintains reporting on all department activities
0 Continue to monitor efficiency in the department and make improvements where appropriate
Minimum Qualifications:
0 Bachelor9s degree or 8 years of comparable experience in increasingly responsible positions in professional services
0 Demonstrated systems & customer service experience
0 3-5 years previous supervisory experience
0 Familiarity with construction practices and graphical standards
0 Familiarity with employment law
0 Excellent communication and organization skills
0 Outstanding customer service and communication skills
0 Knowledge of company policies
0 Strong attention to detail
0 Motivation and leadership skills
0 Ability to stay calm under pressure and negotiate on behalf of ETC.
