Job Description:What is the opportunity?: We are seeking a talented Manager of Renewal Sales to lead our corporate renewal sales team and drive customer retention and revenue growth. The Manager of Renewal SaaS Sales will oversee and lead a team of renewal account executives to ensure high customer retention rates, identify growth opportunities, and optimize renewal processes. This individual will play a pivotal role in driving customer satisfaction and maximizing net revenue retention.
Here's a breakdown: - Lead, mentor, assist in hiring and develop a team of renewal sales representatives to achieve individual and team goals.
- Foster a positive, high-performance culture focused on customer success and achieving retention metrics.
- Conduct regular one-on-ones and team meetings to provide coaching, feedback, and support.
Strategy And Execution - Develop and implement strategies to maximize customer retention, minimize churn, and increase upsell and cross-sell opportunities.
- Establish and refine processes for renewal tracking, outreach, and negotiation to streamline operations and improve efficiency.
- Collaborate with customer success, account management, and sales teams to ensure seamless customer experience.
Customer Retention And Growth - Monitor customer contracts and proactively manage the renewal process to ensure timely renewals.
- Analyse customer data to identify at-risk accounts and create actionable plans to address churn risks.
- Drive discussions around value realization and ROI to secure renewals and uncover expansion opportunities.
Reporting And Analysis - Track and report on key performance metrics, including renewal rates, churn rates, and net revenue retention.
- Analyse trends and feedback to identify areas for improvement and implement solutions.
- Present renewal forecasts and performance updates to senior leadership.
What will you bring to Omnissa? - 4+ years of experience in SaaS sales or renewal sales, with at least 1+ years in a leadership role managing teams.
- Proven track record of meeting or exceeding retention and upsell/cross-sell targets.
- Strong leadership skills with the ability to motivate and develop high-performing teams.
- Excellent negotiation, communication, and relationship-building skills.
- Analytical mindset with experience leveraging data to drive decisions.
- Proficiency in CRM platforms (e.g., Salesforce) and renewal management tools (e.g., Gainsight, Zendesk)
- Bachelor's degree in business, marketing, or a related field (or equivalent experience).
Location: Atlanta, GA
Location Type: Hybrid
Education: Bachelor's degree preferred, or equivalent combination of education and relevant professional experience.
This role is eligible for commission and the typical On-Target Earnings (OTE) on a 70/30 Split. Actual compensation offer may vary based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.
