OverviewWhat does a great Customer Success Manager do?- Act as principal point of contact for assigned customers, responsible for helping to build long-term relationships, anticipating their needs and working with your supporting teams to coordinate efforts aimed at solving those need
- Identify opportunities to expand platform usage and uncover upsell/cross-sell opportunities, effectively communicating the value of the Radancy Talent Acquisition Cloud to customers
- Acquire a strong understanding of how to achieve customer hiring goals and activate their employer brand through Radancy's data-driven platform and programmatic adtech components
- Proactively identify and address potential customer issues and concerns, while managing multiple workstreams
- Understand customer goals and KPIs in support of the development and measurement of platform strategies and effectively communicate to cross-functional teams
- Analyze data to extract insights to inform actionable changes that will accelerate performance
- Lead customer meetings, working with the Customer Success and Delivery teams to coordinate the agenda and presentation materials
- Educate and inform customers on platform updates and training
- Monitor and report on customer engagement and adoption of Radancy products
- Mentor Customer Success Representatives and participate in exercises aimed at connecting and educating cross functional team members throughout Radancy
Qualifications- 4+ years of experience in a customer-facing role, such in Customer Success, Account Management or Professional Services
- Strong communication, presentation and interpersonal skills
- Proven ability to manage and prioritize multiple tasks and projects
- Strong problem-solving and analytical skills
- Bachelor's degree in business, marketing or a related field preferred
- Experience with SaaS products and professional services highly valued
Location: This role is in our Atlanta or New York Office, with a requirement of 3 days in the office.
Our Benefits: At Radancy, we're transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
- Comprehensive medical coverage, with dental, vision and life insurance
- Competitive 401(k) plan with employer matching
- Unlimited flexible time off (FTO)
- World-class training that keeps you at the forefront of innovation
