Manager of Patient Financial ServicesFairfax Radiology Centers | Hybrid | Full-Time1-2 Days On-Site Per Week | Remote Flexibility for Remaining WorkdaysThis is an Internal Job Posting for Current FRC Employees OnlyWe're seeking an experienced, service-minded
Manager of Patient Financial Services to lead our Patient Financial Services team and help ensure patients receive accurate information, timely assistance, and thoughtful resolution of their financial concerns.
In this role, you'll combine your knowledge of healthcare revenue cycle operations with your passion for leadership and patient advocacy. You'll guide a team of Patient Financial Services Specialists, oversee daily operations, resolve complex patient financial matters, and identify opportunities to strengthen workflows and improve the patient experience.
If you're a hands-on leader who enjoys developing people, solving problems, and creating a culture where accuracy, accountability, and compassion go hand in hand,
this is an opportunity to make a meaningful difference for both patients and employees.What You'll DoTeam Leadership & Performance Management- Lead, coach, and develop a team of Patient Financial Services Specialists, providing day-to-day direction, training, feedback, and performance management.
- Oversee workload distribution, staffing coverage, productivity, and service levels to ensure timely and accurate patient financial support.
- Monitor team performance, identify opportunities for improvement, and provide coaching and retraining to strengthen individual and departmental results.
- Manage scheduling, time-off approvals, and timecard reviews in accordance with FRC policies.
- Develop and maintain standardized procedures, training materials, and workflows to support consistency, accuracy, and operational efficiency.
- Foster a positive, collaborative environment built on professionalism, accountability, and exceptional customer service.
Patient Financial Services & Escalation Management- Oversee patient financial services activities, including insurance eligibility verification, benefit analysis, patient cost estimates, billing inquiries, and account-related support.
- Serve as the primary escalation point for complex or sensitive patient financial concerns, ensuring issues are researched thoroughly and resolved with professionalism and compassion.
- Partner with internal departments and external billing resources to investigate and resolve challenging patient billing, insurance, and financial responsibility questions.
- Oversee timely support to Hospitality Associates and other patient-facing teams through Microsoft Teams and telephone channels.
- Ensure accurate guidance is provided regarding patient billing, payment arrangements, Group Billing, Charity Care, and Financial Aid inquiries.
- Investigate and resolve patient financial concerns received through Patient Relations, website communications, and external billing vendor escalations.
Accounts Receivable & Payer Resolution- Oversee legacy accounts receivable activities, including patient billing inquiries, payment research, account adjustments, refunds, denials, and collections-related matters.
- Manage payer audits and post-payment activities, including documentation requests, payment retractions, recoupments, and related follow-up.
- Coordinate resolution of complex patient account discrepancies and insurance reimbursement issues.
- Support accurate account research, payment reconciliation, and timely resolution of outstanding financial matters.
- Collaborate with internal teams and external partners to ensure appropriate handling of legacy accounts and collections activities.
Operational Excellence & Process Improvement- Monitor departmental productivity, service levels, and recurring patient financial issues to identify trends and opportunities for improvement.
- Evaluate workflows involving insurance verification, patient estimates, billing inquiries, and account resolution to strengthen accuracy and efficiency.
- Support revenue cycle systems, data validation, testing, and implementation of new technology or workflow changes.
- Use reporting and operational data to identify performance gaps, improve processes, and support informed decision-making.
- Ensure patient financial services activities and communications comply with HIPAA, organizational policies, and established procedures.
- Partner with Revenue Cycle leadership to support departmental goals, service standards, and continuous improvement initiatives.
What You'll BringRequired Qualifications- Associate degree or higher in Healthcare Administration, Health Sciences, Business, or a related field, along with at least three years of experience in patient financial services, including patient billing, patient accounts receivable, and/or patient cost estimation involving insurance eligibility verification and benefit analysis. An equivalent combination of education and experience will be considered.
- At least one year of supervisory or management experience in patient financial services, including direct oversight of staff.
- Strong working knowledge of healthcare insurance plans, benefit structures, payer requirements, patient financial responsibility, and resolution of complex billing and accounts receivable issues.
- Proficiency with payer portals, EHR/EMR systems, patient accounting or revenue cycle systems, and Microsoft Excel for account research, reporting, and operational analysis.
- Strong leadership, coaching, organizational, and problem-solving skills, with the ability to manage competing priorities and support team performance.
- Excellent verbal and written communication skills, particularly when navigating sensitive patient financial concerns and complex account issues.
- A commitment to patient-centered service, confidentiality, professionalism, and accountability.
Preferred Qualifications- Bilingual proficiency, particularly in Spanish, is strongly preferred. Proficiency in additional languages is also valued.
Compensation
Based on your qualifications and experience, the compensation range for this position is:
$68,000 - $102,000/yearPlacement within the range is determined by factors including experience, education, certifications, and internal equity.
Ready to Lead with Purpose?If you're an experienced patient financial services professional who enjoys developing teams, resolving complex challenges, and ensuring patients feel supported throughout their healthcare journey, we'd love to learn more about you.
Join Fairfax Radiology Centers and lead a team that helps patients navigate the financial side of healthcare with confidence, clarity, and compassion.Apply today! 
