Manager of Operations

Position Summary

We're looking for a detail-oriented and proactive Operations Manager to support or Ecommerce Distribution Center.

Key Responsibilities

A typical day may include:

• Understand the mechanical and technical operations of the sorter devices.
• Troubleshoot problems and drive productivity improvements.
• Facilitate communication among associates to ensure a continuous flow of products to and from sorters and back stock areas.
• Develop solid training programs for a bilingual staff that drives improvement in accuracy and productivity.
• Develop and monitor productivity tracking methods and develop baseline goals for each area of accountability.
• Participate in planning and coordinating remodeling activities affecting their area of responsibility.

• Perform usual management functions: coaching, counseling, promoting company practices/policies, fostering teamwork, preparing and presenting reports/results.

• Other duties as required
• Ability to understand PL Reports and WMS

Qualifications

Your experience brings:

• Ability to handle medium physical labor while juggling multiple products at the same time.
• Ability to reprioritize projects frequently.
• Must have ability to multitask

Education & Experience

• Able to effectively utilize basic office equipment.
• High School Diploma required.
• Bachelor's degree preferred.
• Minimum 5 years' experience as Operations Manager
• Excellent interpersonal skills
• Proficient in English
• Excellent written/grammatical and verbal communication skills.
• Bi-lingual is a plus

Work Environment & Physical Demands

• Typical warehouse environment with moderate level noise exposure.

• Ability to sit or stand for extended periods
• Occasionally/Regularly lift/move up to 35 lbs. and navigate stairs
• Frequent walking and movement between floors/departments
• Reasonable accommodation is available to support individuals with disabilities

Leadership & Team Development

As a leader at Tillys, you are expected to set the tone for your team through integrity, inclusion, and a solutions-oriented mindset. We look for individuals who lead by example, inspire collaboration, and consistently align team performance with company goals. Leaders are empowered to mentor talent, drive operational excellence, and cultivate a culture rooted in proactive collaboration, curiosity, accountability, and a growth mindset.

Tillys supports ongoing leadership development through hands-on learning, cross-functional exposure, and advancement opportunities tailored to individual growth paths.

Compensation

Annual Range: $85,000 - $87,000
Final offer will be based on experience, skills, and qualifications.

What to Expect

Schedule: Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons.
Work Location: Irvine, CA - minimum of 5 days per week in-office.

Perks & Benefits

• 401(k) Retirement Plan - Save for your future with our company-sponsored plan
• Health Coverage - Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount - In-store and online
• Discount Programs - Save on travel, events, and more
• Employee Sample Sales - Major deals on favorite brands
• Wellness & Social Events - Fitness programs, parties, and team outings
• Weekly Office Snacks - Stay fueled with stocked treats

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.