FiberLight

Manager of LIT Services

FiberLight • $80K — $95K *
Arlington, TX 76010In-Person
Telecommunications & Hardware
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum 5+ years of management experience leading technical field teams.
  • Strong telecommunications background with knowledge of lighting technologies.
  • Proven experience planning and overseeing successful field service projects.
  • Hands-on expertise in troubleshooting network issues and implementing solutions.
  • Experience managing vendor relationships and procurement processes.
  • Proficiency in task allocation and workforce coordination tools.
  • Excellent communication and documentation skills with a focus on compliance.

Responsibilities

  • Lead and mentor a team of field technicians in daily operations.
  • Plan and execute field service projects according to deadlines and quality standards.
  • Engage actively with technicians at job sites while supervising their work.
  • Ensure team compliance with company policies and procedures.
  • Participate in hiring, training, and motivating team members.
  • Collaborate with engineering and customer support for optimal service delivery.
  • Manage vendor relationships to enhance procurement and operational efficiency.

Benefits

  • Opportunity for professional growth through mentorship and training.
  • Engagement in strategic objectives emphasizing efficiency and client satisfaction.
  • Involvement in innovative service expansion and compliance management.
  • Dynamic work environment requiring both supervisory and technical skills.
Full Job Description
*Open to all of Dallas/Fort Worth Metroplex*

The Manager of LIT Services is a key leadership role responsible for overseeing and directing the day-to-day aspects of the LIT infrastructure services within the organization. This position requires a seasoned professional with a deep understanding of lighting technologies, extensive experience in telecommunications, and a proven track record in managing and expanding service offerings. This role will help achieve strategic objectives, emphasizing efficiency, client satisfaction, growth, compliance, financial performance, innovation, and reputation management.

Essential Job Functions
  • Acts as the primary team member responsible for the Field Technicians
  • Oversee the planning and execution of field service projects, ensuring adherence to timelines and quality standards.
  • Work with fellow technicians at the job site. This is an active working position, as well as a supervising one.
  • Ensures that the team members are following policies/procedures.
  • Participates in the hiring process and recommends disciplinary action of team members.
  • Mentors and provides for the personal growth of individual team members by sharing knowledge, industry standards, technological news, and demonstrating technical concepts.
  • Performing on the job training to new members when needed
  • Collaborate with other departments, including network engineering and customer support, to ensure seamless service delivery.
  • Proficiency in troubleshooting network issues, identifying root causes, and implementing effective solutions to minimize downtime and service interruptions.
  • Oversee vendor relationships and optimize partnerships for efficient procurement and operational excellence.
  • Ability to maintain operational documentation of procedures, and incidents, as well as generate reports on department performance, utilization, and trends.
  • Proficiency in managing purchase orders (POs), including creation, modification, and tracking of POs to ensure accuracy, timeliness, and compliance with company policies and procedures.
  • Demonstrated proficiency in utilizing task allocation tools to assign, track, and prioritize tasks between ISP technicians, facilitating efficient workload coordination and timely task completion


Requirements

  • Minimum 5+ years of management experience, with demonstrated ability to lead and develop technical field teams.
  • Strong background in telecommunications with working knowledge of lighting technologies and infrastructure services.
  • Proven experience in planning, coordinating, and overseeing field service projects to successful completion.
  • Hands-on technical expertise with troubleshooting network issues, root cause analysis, and implementing effective solutions.
  • Experience managing vendor relationships, procurement processes, and purchase order administration.
  • Proficiency with task allocation tools and workforce coordination to optimize technician productivity and project outcomes.
  • Strong collaboration skills, with the ability to work across departments (engineering, customer support, operations) to ensure seamless service delivery.
  • Excellent communication, documentation, and reporting skills with an emphasis on compliance, accuracy, and performance tracking.
  • Demonstrated ability to mentor, train, and support the professional growth of team members.
  • Valid driver's license and ability to travel to job sites as required.

About FiberLight

FiberLight is a fiber-optic network provider that offers high-capacity, low-latency connectivity solutions to enterprise, carrier and data center customers in the United States. The company's fiber-optic network spans over 14,000 route miles and covers more than 50 metropolitan areas, including Atlanta, Baltimore, Dallas, Houston, San Antonio, Tampa and Washington, D.C. FiberLight's solutions include Ethernet, wavelength and dark fiber services, as well as dedicated internet access, cloud connectivity and managed services. The company was founded in 1998 and is headquartered in Atlanta, Georgia.
Learn more about FiberLight
Size
500 employees
Industry
Transportation
Net Income
-$10 million
Founded
1998
5 Year Trend
+10%
Revenue
$1 billion
* Ladders Estimates

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