Bachelor's degree in Business, Education, Organizational Development, Human Resources, or related field preferred.
7+ years of experience in training, learning and development, retail banking, credit unions, or similar environments.
5+ years of experience leading training programs and instructional design initiatives.
Demonstrated knowledge of instructional design and adult learning principles.
Experience developing curriculum, training materials, and learning pathways.
Strong communication, facilitation, project management, and relationship-building skills.
Responsibilities
Develop and lead a multi-year learning and development strategy aligned with organizational goals.
Design, develop, and maintain learning programs for employees across various departments.
Create curriculum covering systems, products, and employee development.
Lead instructional design efforts using adult learning principles.
Oversee the organization's compliance training calendar and completion requirements.
Partner with department leaders to identify performance gaps and create training solutions.
Facilitate engaging classroom, virtual, and field-based learning experiences.
Benefits
Full-time exempt position with opportunities for career growth.
Support for additional organizational initiatives and projects.
Access to a network of Subject Matter Experts for curriculum development.
Engagement in a consultative sales and service framework.
Full Job Description
Manager of Learning, Development & Performance
Department: Retail Banking Status: Full-Time | Exempt Reports To: VP, Retail Operations Supervises: Learning, Development & Performance Specialist
What You'll Do
Develop and lead a multi-year learning and development strategy aligned with MyPoint's organizational goals.
Design, develop, and maintain learning programs for employees across departments and positions.
Create curriculum covering systems, products, operating procedures, service expectations, and employee development.
Lead instructional design efforts using adult learning principles and effective learning methodologies.
Oversee the organization's monthly compliance training calendar and completion requirements.
Develop learning pathways that support career development, succession planning, and organizational performance.
Establish a consultative sales and service framework focused on discovery, empathy, relationship building, and identifying member needs.
Partner with department leaders to identify performance and development gaps and create appropriate training and coaching solutions.
Build and maintain a network of Subject Matter Experts to support curriculum development and training delivery.
Facilitate engaging classroom, virtual, and field-based learning experiences.
Evaluate training effectiveness and continuously improve programs based on business needs, feedback, and performance outcomes.
Lead, coach, and develop the Learning, Development & Performance Specialist.
Support additional organizational initiatives and projects where learning and development expertise is needed.
What We're Looking For
Minimum Qualifications
Bachelor's degree in business, Education, Organizational Development, Human Resources, or a related field preferred.
7+ years of experience in training, learning and development, retail banking, credit unions, or a related environment.
5+ years of experience leading training programs and instructional design initiatives.
Demonstrated knowledge of instructional design and adult learning principles.
Experience developing curriculum, training materials, procedures, and learning pathways.
Experience facilitating classroom, virtual, and field-based training.
Strong communication, facilitation, project management, relationship-building, and organizational skills.
Ability to partner effectively with leaders, employees, and SMEs across multiple business functions.
Preferred Qualifications
Certified Professional in Talent Development (CPTD)
Credit Union Development Educator (CUDE)
Financial services or credit union leadership experience
Experience leading enterprise-wide learning and development initiatives
Who Will Thrive in This Role?
You'll be successful if you are someone who can see the big picture of organizational learning while still being willing to roll up your sleeves and build.
You're passionate about developing people, creating structure, improving performance, and turning complex information into learning experiences employees can actually use. Most importantly, you understand that effective learning and development is about more than delivering training. It's about building capability, confidence, consistency, and career growth across the organization.
Join MyPoint
If you're an experienced learning and development professional who enjoys building programs, developing people, partnering with leaders, and creating meaningful learning experiences, we'd love to hear from you.
Come help us build what's next at MyPoint Credit Union.
