C.H. Robinson is seeking a Manager of Business Development - Brokerage to drive growth and develop talent within our Brokerage Sales team. In this role you will engage directly with customers to expand business, strengthen retention, and manage escalations across a portfolio of small to midsize shippers. You will also lead and mentor Portfolio Executives and Associate Portfolio Executives, providing guidance and support to accelerate their success. In this role, you will partner closely with your General Manager, internal stakeholders, and external partners to uncover new opportunities and deliver exceptional customer outcomes. This is a high-impact role for a proven leader who thrives in both business development and people development.
Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:
Business Development Focus- Diagnose opportunities, qualify leads, create deal teams, develop business strategies, and propose solutions to drive growth within their team's portfolio of accounts.
- Actively enhances customer experience and retention by serving as the primary de-escalation point for active customers with a focus on solving tactical and strategic customer challenges on a daily basis.
- Provide industry insights, market feedback, and competitive intelligence to inform strategic decision-making and enhance customer value.
- Actively works with their GM to monitor their team's portfolio and review accounts may benefit from account team alignment outside of Brokerage Sales that based on size or complexity.
- Build and maintain trusting relationships with internal and external stakeholders, acting as an ambassador for our Brokerage Sales strategy.
People Development Focus- Lead and develop a team of developing Portfolio Executives and Associate PEs, providing coaching, mentorship, and performance feedback.
- Ultimately accountable to ensure Associate Portfolio Executives graduate to remove the Associate title by maximizing their developed and holding those Associates accountable to meeting or exceeding their tenure expectations.
- Foster a culture of collaboration, accountability, and continuous improvement within the team.
- Identify and address performance gaps, providing support and resources to help team members achieve their goals.
- Promote diversity, equity, and inclusion initiatives to create a positive and inclusive work environment.
Required Qualifications:- High school diploma or GED equivalent
- Minimum of 5 years of sales or account management or equivalent experience
- Minimum 2 years of experience directly or indirectly leading or managing teams
- Must be consistently exceeding the minimum performance standards in current role
- Ability to travel up to 15% (domestically)
Preferred Qualifications:- Bachelor's degree or equivalent experience from an accredited college or university.
- Ability to inspire and motivate team members to achieve excellence.
- Excellent communication, coaching, and mentoring skills.
- Commitment to fostering a diverse and inclusive work environment.
- Ability to adapt to change and drive continuous improvement initiatives.
- Advanced proficiency in Microsoft Office Suite of Tools.
- Proven ability to create and sell comprehensive solutions to various stakeholders.
- Strong strategic orientation, relationship building, and negotiation skills.
- Demonstrated ability to drive measurable financial results through sales or account management solutions.
- Values a diverse and inclusive work environment
Disclaimer:This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
Compensation Range$85,600.00 - $144,600.00
The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.
Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
BenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
- Three medical plans which include
- Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees - no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
Learn more about our benefit offerings on our BENEFITS & WELLBEING page
