Exceptional organizational and detail-oriented abilities
Excellent interpersonal and customer service skills
Proficiency in CRM software and Microsoft Office Suite
Ability to analyze data for decision-making
In-depth knowledge of the equipment rental industry is a plus
Responsibilities
Lead and mentor the National Account Coordinator team
Develop and refine processes for team efficiency
Set performance goals and conduct evaluations
Serve as the primary escalation point for customer issues
Oversee coordination of rental orders for national customers
Collaborate with National Account Managers on customer relationships
Train coordinators on software and best practices
Benefits
Full medical, dental, and vision coverage for full-time employees
Generous PTO and paid holidays
401(k) with company match
Tool and boot reimbursements (role dependent)
Gym membership stipend and wellness programs
Company events and team dinners
16 hours of paid volunteer time per year
Career advancement and professional development opportunities
Full Job Description
We9re hiring a remote Manager, National Account Coordinators at our rental facility in Dallas, TX, and we9re looking for someone who9s ready to grow with us, bring energy and drive to their work, and help us build the future of construction.
Salary range: $88,000-115,000/yr. Factors including past experience and location may affect final compensation rate.
Preference will be given to candidates with previous management experience. Primary Responsibilities
Lead, mentor, and manage the daily performance of the National Account Coordinator team.
Develop, implement, and refine processes to improve the efficiency and effectiveness of the coordinator team.
Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development.
Serve as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolution.
Oversee the end-to-end coordination of rental orders, including logistics, billing, and off-rents for national customers.
Collaborate with National Account Managers to ensure a cohesive and supportive approach to managing customer relationships.
Train coordinators on company software, best practices, and national account procedures.
Monitor and analyze team KPIs, such as response time, order accuracy, and customer satisfaction, to drive continuous improvement.
Prepare and present reports on team productivity and national account support activities to leadership.
Ensure accurate and timely data entry and maintenance of customer information in the CRM system.
Assist in the onboarding process for new national account customers.
Foster a customer-centric, collaborative, and positive team environment.
Manage team scheduling to ensure adequate coverage and support for all national accounts.
Perks & Benefits
Competitive compensation
Full medical, dental, and vision coverage for full-time employees
Generous PTO + paid holidays
401(k) + company match
Tool and boot reimbursements (role dependent)
Gym membership stipend + wellness programs (earn PTO and prizes!)
Company events, food truck nights, and monthly team dinners
16 hours of paid volunteer time per year - give back to the community you call home
Career advancement, leadership training, and professional development opportunities
About You
You want to be part of a team that9s not just changing an industry for the sake of change - we9re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you9re excited about the opportunity to grow within a fast-paced, mission-driven environment.
We9re looking for people who:
See challenges as opportunities
Embrace change and continuous improvement
Bring energy, effort, and optimism every day
Skills & Qualifications
Strong leadership, coaching, and team-building skills.
Exceptional organizational skills and a high degree of attention to detail.
Excellent interpersonal and customer service skills.
Proven ability to solve problems and handle high-pressure situations effectively.
Strong written and verbal communication skills.
Proficiency in CRM software and the Microsoft Office Suite.
Ability to analyze data and make data-driven decisions.
In-depth knowledge of the equipment rental industry is highly preferred.
About EquipmentShare
EquipmentShare is a construction technology solutions provider that helps contractors, manufacturers and equipment rental companies optimize their fleets and construction operations with technology-driven solutions. The company’s cloud-based platform and telematics hardware help track and manage equipment, preventative maintenance, and inventory. EquipmentShare also offers equipment rental services and is the largest contractor-focused equipment rental company in the United States. The company is headquartered in Columbia, Missouri, and has offices in Kansas City, Atlanta, Phoenix, Dallas, and Nashville. EquipmentShare has been recognized as one of the fastest-growing companies in the United States by Inc. Magazine and was named to the Forbes Next Billion-Dollar Startups list in 2018.
