Minimum 5 years in a technical support role within aircraft maintenance
High School diploma required; Associate's or Bachelor's preferred
Strong organizational and planning skills
Intermediate knowledge of Microsoft Office (Word, Excel & PowerPoint)
Excellent communication skills
Attention to detail and working knowledge of regulatory requirements
Responsibilities
Manage Maintenance Controllers and Apprentices to ensure compliance with company policies
Create and maintain work schedules, prioritizing activities for adequate coverage
Develop a collaborative work environment within Maintenance Control and operational groups
Ensure all maintenance complies with safety and regulatory requirements
Direct scheduling and approval of maintenance activities for aircraft
Supervise maintenance events from induction to return to service
Collaborate with crews to address maintenance issues before, during, and after flights
Benefits
Medical, Dental, and Vision plans
401(k) plan with generous company match
Company Paid Life, Short, and Long Term Disability Insurance
Employee Assistance Programs
Mental Health Wellness Program
Empty Leg Flight Benefits & Customized Travel Site with Delta Airlines
Full Job Description
Job Profile
Safety is of paramount importance at JetSelect, LLC. The Maintenance Control Manager will ensure safety is a key factor in all decision making. Communication and teamwork are essential requirements in ensuring smooth and integrated operations occur across all teams who serve our internal and external customers. All MXC positions are expected to take initiative to aid in recovery, changes, and transitions of crews and aircraft to support our customers and maximize revenue opportunities.
Responsibilites:
Management
Manage Maintenance Controllers and Apprentices and supervise their tasks to ensure all maintenance control activities are handled appropriately and in accordance with Company policies and guidelines
Create and maintain work schedules by distributing workload and prioritizing activities to ensure adequate coverage, guidance, training and manage payroll processes for all shifts
Develop and maintain a collaborative work environment within Maintenance Control as well as the other operational groups in MXC
Facilitate team meetings as required.
Compliance
Ensure all maintenance on the fleet is performed safely and complies with regulatory requirements.
Direct all activities for aircraft inducted into maintenance including: scheduling maintenance, approving vendors, approving work to be performed by vendors and when applicable, company technicians
Return aircraft to service upon completion of maintenance when necessary in support of JetSelect's QA process.
Defer Maintenance per MEL, NEF, and CDL to complete trips safely and on-time.
Collaboration
Supervise tasks performed by approved vendors to ensure all scheduled and unscheduled maintenance is performed in a cost effective, timely manner
Supervise unscheduled and scheduled maintenance events from induction through RTS.
Research and order parts required to complete aircraft maintenance.
Review Vendor Quotes for reasonableness and approve as required.
Maintain accurate cost estimations for all work being performed.
Collaborate with crews to address aircraft maintenance issues that may arise prior to flight, during flight, and post flight.
Coordinate directly with all departments in the SOC during AOG events.
Competencies
Given the level of the leadership position within the company, expectation is the leader demonstrates an expert level of the following proficiencies/competencies.
Social Intelligence: Broad but viewed in terms of understanding of social situations and dynamics, and ability to operate effectively in a variety of social situations. Defined as a collection of social performance, sensitivity to social situations, and role-playing skill are critically important for effective leadership.
Interpersonal Skills: These are the more relationship-oriented aspects of social effectiveness. Interpreted as "soft skills" of the leader.
Emotional Skills/Intelligence (EI). Ability to communicate at the emotional level, understand emotions and emotional situations, and be in tune with our own emotions.
Prudence: Categorized as wisdom which comes from being able to see others' perspectives and through being open to and considering others' points of view.
Courage: Having the courage to take calculated risks and the courage to: (a) stand up for what you believe; (b) do the right thing.
Conflict Management: "Higher order" interpersonal skill that involves helping colleagues to avoid or resolve interpersonal conflicts
Decision Making: Leaders having the ability to make good decisions or lead a good decision-making process
Diplomacy: Skill for managing relationships throughout an organization and people effectively in a positive way.
Influence Skills: Being a great leader is a Master of Social influence, and able to wield power effectively and fairly
Area Expertise/Competence: Developing expertise in the situation, organization, or industry in which they lead.
Required education and experience
A current Airframe & Powerplant License is required
Minimum of 5 years in a technical support role within an aircraft maintenance organization
High School graduate, though Associate's or Bachelor's preferred
Requires strong organizational and planning skills
Intermediate knowledge of Microsoft Office (Word, Excel & PowerPoint)
Requires excellent communication skills
Attention to detail
Working knowledge of regulatory and company requirements
Ability to work in a team environment
Ability to effectively coordinate with multiple departments in a fluid operational environment
Ability to manage employees within the guidelines and policies of the Company
Benefits:
Medical, Dental, and Vision plans
401(k) plan with generous company match.
Company Paid Life, Short, and Long Term Disability Insurance
Employee Assistance Programs
Mental Health Wellness Program
Empty Leg Flight Benefits & Customized Travel Site with Delta Airlines
