5-7 years of experience with ServiceNow platform implementations across multiple modules in complex environments.
Strong technical skills in ServiceNow architecture, JavaScript scripting, and integration APIs.
Experience with integration governance for enterprise systems like Workday and SAP.
Knowledge of CMDB, CSDM, and data governance practices.
Familiarity with AI/ML capabilities and their application in business solutions.
Proven ability to develop technology roadmaps and present to senior leadership.
Demonstrated management and leadership experience.
Responsibilities
Lead cross-functional teams to deliver IT business solution projects aligned with strategic priorities.
Develop and manage project timelines and resource allocation for optimal results.
Analyze business requirements and translate them into innovative technical solutions.
Drive implementation of AI capabilities and intelligent automation to enhance business outcomes.
Empower team members to take initiative and contribute ideas for improvement.
Monitor solution performance and implement improvements for operational excellence.
Collaborate with stakeholders to identify risks and support adoption of new solutions.
Manage vendor relationships and coordinate with external partners for complex implementations.
Report on delivery metrics and project status to senior leadership.
Mentor and develop IT delivery staff for professional growth.
Benefits
Full-time employment with a focus on career development.
Opportunity to work with cutting-edge technology and innovative solutions.
Collaborative work environment fostering accountability and continuous improvement.
Access to mentorship and professional growth opportunities.
Full Job Description
Manager, IT Business Solutions Delivery - 2
Department: Information Technology
Employment Type: Full Time
Location: Atlanta
Description
The Manager, IT Business Solutions Delivery leads the planning, execution, and optimization of IT business solutions that support Infor's enterprise software and cloud services. This role ensures technology initiatives are aligned with organizational strategy and customer needs, maximizing long-term value. The manager leverages the strengths and interests of cross-functional teams, fostering a culture of collaboration, accountability, innovation, and continuous improvement.
A Typical Day in the Life Includes:
Lead cross-functional teams in delivering IT business solution projects, ensuring alignment with strategic priorities and maximizing team contribution.
Develop and manage project timelines and resource allocation to optimize results.
Analyze business requirements and translate them into technical solutions, encouraging innovation and continual learning.
Drive the implementation of AI capabilities and innovative solutions, such as intelligent automation and virtual agents, to streamline processes and enhance business outcomes.
Foster agentic delivery by empowering team members to take initiative, exercise judgment, and contribute ideas for improvement.
Monitor solution performance and quality, implementing improvements to drive operational excellence.
Collaborate with stakeholders to identify risks, resolve escalations, and support adoption of new solutions.
Manage vendor relationships and coordinate with external partners to support complex implementations.
Report on delivery metrics, project status, and business impact to senior leadership.
Mentor and develop IT delivery staff, supporting their growth and professional development.
Basic Qualifications:
Experience with the ServiceNow platform, including end-to-end ownership of enterprise-scale implementations across multiple modules (ITSM, ITOM, HRSD, CSM, GRC/IRM, SecOps) in complex, multi-stakeholder environments.
Technical expertise in ServiceNow platform architecture, advanced JavaScript scripting, Business Rules, Flow Designer, REST/SOAP APIs, MID Server, and IntegrationHub
Integration governance experience with enterprise systems such as Workday, SAP, Active Directory, and Azure AD using modern integration patterns.
CMDB, CSDM, and data governance experience including managing platform health, discovery, service mapping, and CI relationship models
Familiarity with AI/ML capabilities
Experience developing and managing technology roadmaps, translating platform capabilities into business strategy, building investment cases, and presenting to C-level and VP-level stakeholders
Management and leadership experience
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Systems, or a related field
Hands-on AI experience including agentic workflows, Now Assist, Predictive Intelligence, and Virtual Agent
About Infor
Infor is a global enterprise software company that provides industry-specific cloud solutions to businesses of all sizes. The company's software is designed to help organizations streamline their operations, improve their customer experience, and drive growth. Infor's customers include companies in a variety of industries, including manufacturing, healthcare, retail, and hospitality. The company was founded in 2002 and is headquartered in New York City. Infor has over 17,000 employees and operates in more than 170 countries.
