The Manager, International Payroll Time & Attendance will lead the requirements and delivery coordination for global time and attendance implementations and enhancements, supporting new country rollouts and changes in existing markets. This role will partner with Payroll, HR, Finance, Legal, and other stakeholders to gather, evaluate, and document comprehensive requirements that reflect local regulations, company policies, and operational needs.
The Manager will translate business requirements into clear functional specifications for configuration teams, resolve gaps and open questions, and coordinate delivery. This role will also lead user acceptance testing, including test planning, stakeholder participation, defect resolution, and readiness for business sign-off, to ensure solutions meet agreed requirements before go-live.
Responsibilities- Lead requirements gathering for global time and attendance implementations and enhancements, supporting new country rollouts and changes in existing markets.
- Partner with Payroll, HR, Finance, Legal, and other stakeholders to define and document requirements related to time capture, pay rules, overtime, breaks, leave, accruals, and other applicable policies.
- Evaluate requirements for completeness, identify overlooked scenarios and dependencies, and work with stakeholders to resolve gaps, clarify ownership, and obtain agreement before configuration begins.
- Translate business requirements into clear functional specifications for configuration teams, including calculation rules, expected system behavior, and relevant examples.
- Serve as the primary functional liaison between business stakeholders and configuration teams, answering requirements questions and ensuring proposed solutions align with business needs.
- Coordinate implementation and enhancement activities, including timelines, deliverables, dependencies, and stakeholder decisions; escalate risks athat may affect readiness or payroll accuracy.
- Develop and maintain UAT plans and test scenarios that map to approved business requirements, covering country-specific rules, calculations, exceptions, integration impacts, and regression testing of affected existing functionality.
- Coordinate UAT execution with business stakeholders and perform targeted testing as needed; track defects, clarify expected outcomes, and coordinate resolution and retesting.
- Coordinate initial post-go-live hypercare and stabilization, partnering with business stakeholders and configuration teams to investigate issues, track resolution, and confirm readiness to transition to ongoing support.
- Maintain requirements, functional specifications, testing evidence, and decision records to support ongoing changes, knowledge transfer, and consistent practices across countries.
- Coordinate business readiness for new implementations and significant changes, including stakeholder communications, end-user training, process documentation, and handoff to ongoing support teams. Support the development and maintenance of concise country-specific reference guides, documenting key time and attendance rules and processes and partnering with other stakeholders to incorporate relevant country policies, operating procedures, and ownership.
Qualifications- Demonstrated experience supporting global workforce management or time and attendance systems, including implementations and enhancements across multiple countries.
- Strong functional knowledge of time and attendance processes, including time capture, pay rules, overtime, breaks, leave, and accruals, and how these impact payroll.
- Experience gathering requirements from cross-functional stakeholders, assessing completeness, and translating business needs into clear functional specifications for system configuration.
- Ability to interpret country-specific requirements in partnership with local Payroll, HR, and Legal stakeholders and identify scenarios, exceptions, and dependencies that require clarification.
- Experience working with UKG or a comparable workforce management platform and coordinating with external providers or internal configuration teams.
- Experience developing UAT plans and test scenarios, coordinating business testing, managing defects and retesting, and supporting business sign-off.
- Strong project coordination skills, with the ability to manage competing priorities, track deliverables and dependencies, and drive open issues and decisions to resolution.
- Strong analytical and problem-solving skills, including the ability to validate calculations, investigate unexpected system behavior, and communicate findings clearly.
- Excellent communication and documentation skills, with the ability to connect business needs with system requirements and work effectively across functions, countries, and external partners.
- Understanding of how time and attendance systems interact with HR, payroll, and scheduling platforms, including the impact of integration dependencies on end-to-end processes.
- Flexibility to adjust working hours periodically to collaborate across global time zones, based on the countries and projects being supported.
- Direct experience with UKG Pro Workforce Management (formerly UKG Dimensions), including collaboration with UKG Managed Services.
- Experience supporting time and attendance requirements in retail environments, including hourly workforces and store operations.
- Familiarity with complex country-specific pay and leave rules, such as award agreements, collective bargaining agreements, overtime premiums, and statutory leave requirements.
- Experience with Workday, ADP Celergo, or comparable global HR and payroll platforms, including integrations with workforce management systems.
- Experience supporting multiple country rollouts and developing reusable requirements templates, test scenarios, and documentation while accommodating local differences.
- Familiarity with employee time capture methods, including physical time clocks, shared-device kiosks, and mobile punching.
The base salary range for this position is $125,000 - $145,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company's total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
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