The Manager, Human Resources - Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo's Guiding Principles. This role acts as a strategic business partner providing proactive HR practices to support operational success in a retail environment. By collaborating with HR Centres of Excellence, the Manager, Human Resources - Retail ensures the effective delivery of core HR processes-including Staffing, Performance & Potential, Succession, Career Planning, Learning & Development, and Total Rewards-driving organizational success through people while ensuring compliance with employment legislation and any applicable collective agreements. KEY PERFORMANCE METRICS - Engagement - Employee Net Promoter Score - Talent development and succession bench strength - Retail talent program completion KPIs - HR annual scorecard KPIs KEY ACCOUNTABILITIES - Build trusted partnerships with business leaders and regional people leaders, providing strategic HR guidance aligned to business objectives, workforce planning, talent strategies, and organizational effectiveness. - Act as the primary HR advisor and advocate for assigned client groups, ensuring effective implementation, communication, and adoption of enterprise and retail people programs including annual HR processes. - Provide expert guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters, ensuring compliance with employment legislation, company policies, and HR best practices. - Translate business strategy, market trends, and operational priorities into people plans and organizational solutions that support growth, performance, and change. - Leverage people analytics, business insights, and workforce trends to identify opportunities and risks, informing proactive talent, engagement, and organizational decisions. - Help to define employee engagement goals and action planning strategies to drive increased engagement and enhance overall team performance - Conduct sensitive investigations with a high degree of professionalism, discretion, care and expertise - Partner with leaders to design and implement organizational changes, talent strategies, engagement initiatives, and communication plans that strengthen culture, leadership capability, and team effectiveness. - Partner with leaders on talent acquisition, succession planning, development planning, and retention strategies to build strong leadership pipelines and organizational capability. - Serve as a subject matter expert and liaison between the business, HR teams, and Centres of Excellence to ensure integrated, practical, and impactful people solutions. - Collaborate with HR Centres of Excellence to design, deliver, and embed people programs, policies, processes, and initiatives that meet the needs of assigned client groups. - Support the successful execution of key talent processes, including staffing and onboarding, talent planning, annual performance and potential processes, succession planning and career planning - Support the successful execution of key total rewards processes including annual merit and bonus cycles, equity assessments, and compensation recommendations. - Drive continuous improvement by identifying opportunities to enhance people practices, processes, systems, and ways of working, with a focus on scalability, efficiency, and long-term organizational effectiveness. Reports to: Director, Human Resources - Retail Manager Once Removed: CPO KEY RELATIONSHIPS Internal: - Retail Upper Field Leaders - Retail Store Leadership - HR Centers of Excellence - Regional Loss Prevention Manager - Retail Operations Team - Payroll External: - Outplacement services - External legal QUALIFICATIONS - Minimum 5-7 years progressive experience in HR business partner or generalist role, primarily in a multi-site or retail environment - Post-secondary education in HR, business or a related field - CHRL or similar HR professional designation an asset - Proven ability to navigate complex employee and labour relations issues. - Strong knowledge of Canadian employment legislation - Strong business acumen and strategic problem-solving - Trusted advisor with excellent communication, relationship-building and stakeholder engagement skills - Cultural engagement expert with a focus on operational excellence - Demonstrated curiosity for surfacing and effectively and efficiently solving problems to assist leaders in resolving organizational, people and change priorities - Full alignment with Indigo values as reflected in the Guiding Principles statements - A passion for Indigo's mission - Strong organizational skills with the ability to effectively manage competing priorities - Previous experience with UKG (HRIS) an asset - Other (travel, Bilingual, etc.) - Ability to travel independently up to 25% across assigned regions, including overnight travel within the Canadian market; a valid driver's license is required - Occasional travel to Indigo Home Office (located at 620 King St W, Toronto, ON M6K 0C6, Canada) - Access to a private and consistent home office environment suitable for confidential remote work Bilingual (English/French) considered an asset.