Bachelor's degree preferred; 5+ years in global logistics with 3+ years in management or equivalent experience.
Strong problem-solving skills with the ability to analyze information and develop solutions.
Excellent customer service and communication skills, adaptable to diverse audiences.
Ability to manage complex operational demands with strong organizational skills.
Data-driven judgment for navigating supply chain exceptions and making swift decisions.
Responsibilities
Oversee daily export/origin workflow and align team capacity with volume.
Improve process efficiency and manage workflow milestones.
Monitor compliance through dashboards and exception reports.
Establish communication protocols for client transparency and issue resolution.
Conduct performance reviews and manage team development activities.
Identify and implement process improvements to enhance service quality.
Manage client relationships and support account performance discussions.
Benefits
Medical, Dental, and Vision coverage starting the 1st of the month after hire.
401k plan with company match.
Standard 10 days of paid time off (PTO).
Eligibility for a bonus plan.
7 paid holidays annually.
Overtime pay eligibility if applicable.
Comprehensive benefits including Flexible Spending Accounts, Life Insurance, Short & Long Term Disability, Tuition Assistance, and Commuter Benefits.
Full Job Description
Overview
Salary Range: $77,920-$123,807
Position Summary
The Control Tower Exports Manager oversees daily Export/Origin operations of the Order Management team within the Supply Chain Solutions Group. This role leads a high-performing team, drives process excellence, and ensures consistent execution of client PO booking activities.
Responsibilities
Essential Duties and Responsibilities
Operations & People Leadership
Oversee daily export/origin workflow and align team capacity with volume.
Improve process efficiency, workflow management, and milestone governance.
Monitor dashboards and exception reports to ensure compliance.
Establish clear communication protocols for client transparency and issue resolution.
Conduct performance reviews and provide recommendations on coaching, hiring, and corrective actions.
Maintain standard operating procedures and establish clear roles and responsibilities within the team.
Process Management & Innovation
Identify and implement process improvements to enhance service quality.
Serve as subject matter expert for systems and processes; support demos and training.
Lead change management for new software, system enhancements, and SOP updates.
Support sales and client engagement by demonstrating operational expertise.
Promote a culture of innovation and openness to new approaches.
Relationship Management & Training
Manage relationships with client contacts and internal Business Development and Account Management.
Support client business reviews preparations and account performance discussions.
Resolve customer issues proactively and understand when to escalate a customer concern to management.
Use performance metrics to identify and mitigate supply chain risks.
Lead onboarding and training for new clients, new origins, and vendors.
Build a high-performance culture through continuous training and development.
Qualifications
Bachelor's degree preferred, plus five - or more years of global logistics experience with at least three years of managerial responsibilities or an equivalent combination of education and experience is required.
Ability to identify and resolve problems in a timely manner; Gather and analyze information skillfully; Develops alternative solutions.
Must possess excellent customer service and communication skills with the ability to grasp extensive knowledge while dealing with a variety of people.
Ability to manage multi-faceted operational demands, leveraging strong organizational logic to stabilize workflows, maximize resource utilization.
Exhibit structured, data-driven judgment to navigate fast moving supply chain exceptions and apply strong critical thinking and root cause analysis to make swift, accurate decisions that preserve departmental velocity and uphold client SLAs
Leverage strong communication logic to write reports, business correspondence, and procedure manuals.
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
Medical, Dental, and Vision beginning the 1st of the month following start date
401k with a company match
Standard 10 days PTO
Eligible for bonus plan
7 Paid Holidays
Eligble for OT pay if applicable
Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics Co., Ltd.
Yusen Logistics is a logistics and transportation company based in Japan. The company was founded in 1955 and is a subsidiary of the NYK Group. Yusen Logistics provides air and ocean freight forwarding, contract logistics, and transportation services. The company operates in over 40 countries and has a network of over 500 locations. Yusen Logistics has been recognized for its sustainability efforts, including its use of electric vehicles and renewable energy sources.
