The role
We're hiring a builder to own GTM operations for the Revenue and CS orgs, reporting directly to the CRO.
This is a dual-focused role; half of it is the reporting infrastructure the business runs on: CRM architecture and data hygiene, forecasting and pipeline inspection, territory, quota and comp administration, deal desk, and the funnel and attainment reporting we forecast from and the other half is building: agentic workflows, enrichment and routing automation, AI-assisted prospecting and research pipelines, and internal GTM tools.
The function exists to raise output per rep rather than fund growth with headcount. You'll be measured on qualified pipeline per rep, speed to lead, MQL-to-SQL conversion, cycle time and cost per SQL, alongside forecast accuracy and data integrity.
You own what you build after launch, not just at launch: monitoring, fixing, and retiring agents when they stop earning their keep. Everything deployed goes through security review, runs in a sandbox before touching production data, and includes a human review step wherever a wrong output would be costly.
We're looking for someone who builds, not someone who maintains and doesn't simply view the role as dashboards and reporting. It's equal parts running a sustainable RevOps reporting operation and building go-to-market agents, and experience limited to configuring off-the-shelf SaaS tools doesn't meet the bar for the GTM engineering half.
What you'll own
Reporting & revenue operations
- Salesforce architecture and data integrity (in partnership with SysOps), including the object model, field governance, and a named owner for every critical field.
- The forecast and pipeline inspection cadence the CRO runs the business on, measured on forecast accuracy against commit.
- Territory design, quota setting, and comp plan administration across Sales and CS.
- Deal desk throughput: approvals cleared within SLA against defined discount thresholds.
- Funnel and attainment reporting by stage, segment, channel and rep.
GTM engineering & automation
- Agentic workflows designed, deployed and maintained in production: lead research and enrichment, call and email analysis, pipeline hygiene enforcement, and rep-facing answers over CRM data.
- Enrichment, routing and speed-to-lead automation from form fill to rep contact.
- Security review, sandbox-to-production promotion, and human-in-the-loop checkpoints for everything you ship, within our AI governance framework.
What you bring
- 4+ years in RevOps or sales/marketing operations in B2B SaaS.
- Salesforce admin and architecture experience, including custom development.
- Hands-on experience building with APIs, scripting, or workflow orchestration tools.
- Experience designing and deploying LLM or agent-based workflows that other people rely on in their work.
- Strong attention to detail, self-starter and ability to work autonomously effectively.
- Comfort being measured on forecast accuracy and rep productivity.
- Ability to effectively work and influence cross-functionally at all levels of an organization.
- Vertical B2B SaaS experience; restaurant, hospitality or foodservice tech is a plus but not required.
How we operate
Salesforce is our system of record. We use Gong for conversation data and HubSpot for marketing automation. Work is prioritized in weekly agile sprints and managed like a product roadmap.
This is a player-coach role: you'll work hands-on alongside a fractional RevOps partner.
What success looks like after 3-6 months
- The CRO forecasts off your numbers without manually scrubbing them.
- Data is clean, and every critical field has a named owner.
- The deal desk consistently clears within SLA.
- A set of agentic workflows runs in production with measurable impact on qualified pipeline per rep and speed to lead.
Compensation
Competitive base plus performance bonus.
