Job Posting TitleManager, Global Client Operations
Job Description
As the Manager, Global Client Operations for Securitas Technology, you will be tasked with:- Taking full delivery accountability of multi-geo team delivering $5M to $50M electronic security integration programs, with ultimate ownership for profitability and customer satisfaction.
- Manage programs, supported by team of program managers. Track key quality, delivery and financial metrics; report the same to executive management.
- Track, flag and mitigate program risks
- Develop and sustain long term powerful client relationship, and ensure customer satisfaction
- Oversee and verify contract performance
- Manage project financials and revenue recognition, with full accountability for profitability
- Devise and execute approach for incremental margin improvement for running programs
- For new deals, define delivery model, delivery plan, governance plan and identify all potential risks and mitigation. Shape the program business case.
Job Requirements:
- Minimum work experience of 7 -10 years in Construction Project / Program Management or Delivery Management, managing a team of at least 80 - 100 resources.
- Deep experience in electronic security integration
- Needs to demonstrate accountability in a multi-stakeholder environment, navigate the stakeholders and deliver results.
- Strong understanding of financials, profitability and cash flow.
Leadership Behaviors:- Deliver client value
- Execute with urgency
- Hold self and others accountable for results
- Develop and support employees and team
- Demonstrate trust and respect
