7 - 10 years of experience in Freight Forwarding or NVOCC Operations
1 - 3 years of supervisory experience
Solid understanding of international logistics
Strong negotiation and customer management skills
Ability to develop strategic customer plans
Experience with TMS/CRM systems preferred
Responsibilities
Serve as the primary point of contact for key clients, ensuring exceptional service
Conduct business reviews and manage customer KPIs to drive growth
Identify and develop new business opportunities across logistics services
Coordinate with internal teams to resolve client concerns and escalations
Prepare quotes and respond to Requests for Quotes (RFQs)
Lead implementation of new accounts and provide ongoing support
Monitor market trends to enhance client value
Benefits
Medical, vision, and dental insurance
Flexible Spending Accounts (FSA) for health and dependent care
Paid vacation, holidays, and sick leave
401(k) plan with generous matching
Wellness programs and gym reimbursement
Tuition reimbursement and referral bonuses
Discretionary bonuses and a quarterly employee lunch program
Full Job Description
Summary
The Manager, Global Business Sales (East Region) position will be handling Key Client Accounts to manage and grow strategic customer relationships for our freight forwarding and NVOCC business. This role supports key accounts across ocean, air, inland, warehousing, and multi-modal logistics, ensuring exceptional service while driving profitable growth.
Compensation Range
$94,000 - $115,000 per year (Subject to Compensation Study Upon Candidate Selection)
Responsibilities
Serve as the primary or secondary point of contact for assigned key clients, ensuring service excellence and proactive support
Manage customer KPIs, conduct business reviews, and lead retention/growth strategies
Identify and develop new business opportunities across ocean, air, inland, and any other value-added services
Coordinate internally with Operations, Customer Service, Pricing, and Carrier Teams to resolve escalations
Prepare quotes, RFQ responses, and commercial proposals
Monitor market trends and competitive activity to strengthen client value
Maintain accurate CRM activity and reporting
Strategic Planning & Collaboration
Collaborate with internal teams to enhance service offerings and align with global customer trends
Lead cross-functional projects to optimize global-to-local supply chain integration
Provide market intelligence to support investment decisions in infrastructure and capacity
Customer On-boarding & Support
Lead implementation of new accounts including contract setup, integration, and training
Support issue resolution and act as escalation point for complex customer concerns
Develop long-term account plans focusing on mutual growth, innovation, and partnership
Other duties as assigned
Benefits of working at GLOVIS America Inc.
Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement*
401(k) with Generous Matching
Referral Bonuses*
Auto Allowance*
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities*
Discretionary Bonuses*
Tuition Reimbursement*
*Benefits may vary by location. All benefits pursuant to Company policy
Skills:
Strong communication, customer-management, commercial acumen, and negotiation skills Required
Solid understanding of international logistics (FCL/LCL, air freight, inland, drayage, customs, HBL/MBL) Required
Understanding of the full range of Freight Forwarding products and services Required
Ability to establish strategic customer plan and proceed new business developments/projects Required
Must be proficient with PCs Required
Ability to balance daily execution with long-term client strategy Required
Problem-solving skills with ownership and urgency Required
Experience with TMS/CRM systems Preferred
Education & Experience
Bachelor's Degree Required
7 - 10 years of experience relating to Freight Forwarding, NVOCC Operations, Business Development Required
8 - 13 years of experience relating to Business Management and/or Business Development Preferred
1- 3 years of supervisory experience Required
Physical Requirements
Ability to sit in front of a desk and/or in front of the computer for long periods
Repetitive use of hand/grasping product, writing, and typing
Possibility of operating desk machines
Precise Manual Dexterity - Writing, Typing, etc.
Possibility of domestic travel - 10%
Lift up to 10lbs
Carry up to 10lbs
Stand/walk
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposure
This position will be located in the Duluth, GA office
Communication with employees and field partners will be primarily conducted via phone and email
The above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.
