Manager, Fraud Prevention

As Fraud Prevention Manager, you'll lead the program that detects, investigates, and reduces fraud while strengthening controls across channels. Key responsibilities: - Lead fraud operations, including staffing, budgeting, and team development - Oversee fraud claims and investigations, ensuring compliance and timely resolution - Manage escalated fraud cases, significant losses, and exceptions while coordinating with business partners - Implement controls, support recovery efforts, and partner across teams on Risk Management priorities Required qualifications/skills: - Bachelor's degree - 5+ years of relevant industry experience - Experience with fraud monitoring case management, core, digital banking, card processing, and authentication platforms - Proficiency with Microsoft Word and Excel - Strong leadership, analytical judgment, investigative, problem-solving, and interpersonal skills - Ability to work Monday-Friday, flexible PST full-time hours Working remotely, you'll start with a quick scan of alerts and trend dashboards, looking for patterns that signal new Fraud Prevention risks. You'll sync with management on priority cases, piecing together timelines, documenting findings, and preparing clear narratives for Banking stakeholders. You'll refine reporting, track recoveries in motion, and adjust monitoring thresholds based on what the data is teaching you about emerging fraud. Medical, Dental, and Vision coverage; 401(k); Life Insurance; Flexible Spending Account (FSA); Competitive Salary ($89,000-$96,000/annually); Paid Time Off/Serve Days; Equipment Stipend; and Employee Events.