Job Description** Applications will be received until
November 20, 2026. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply online by visiting the Denver Public Schools job board at careers.dpsk12.org. **
About this job:Oversees the day to day operations of our Customer Service & School Collaboration functions in Enrollment Services such as the Hotline, School Choice Email Inbox, Administrative Transfers, Foreign Exchange, Homeschooling, Boundary and 100% Choice School support. Manages Customer Service Supervisor and Enrollment Representatives that work closely with boundary and choice schools to ensure families receive a smooth, efficient and positive enrollment experience.
What You'll Do:- Manages day to day operations of our school collaboration functions in Enrollment Services such as
- Administrative Transfers, Foreign Exchange, Homeschooling, Boundary and 100% Choice school support
- Spearheads Customer Service strategy across the enrollment hotline and SchoolChoice email inbox, optimizing response quality and satisfaction for both schools and families.
- Oversees enrollment communications and training to drive engagement and ensure operational consistency across schools and families.
- Leads and manages a team, overseeing hiring, development and performance management
- Oversees the district Homeschooling, Administrative Transfer and Foreign Exchange process, ensuring compliance with policies, data accuracy and execution of established timelines
- Manages the enrollment process for boundary and 100% of Choice schools for the district ensuring a robust and efficient enrollment process for schools and families
- Addresses and manages parent and school concerns escalated beyond the Enrollment
- Representatives, serving as the first level of escalation
- Collaborates with the Enrollment leadership team to deliver clear, consistent, and effective enrollment communications and resources to school leadership
- Works in partnership with the Enrollment leadership team to ensure effective day-to-day cross collaboration and alignment of broader enrollment priorities and goals
- Other duties as assigned
What You'll Need:- Bachelor's degree or relevant work experience required
- Master's Degree preferred
- 5+ years of related experience required
- 3+ Years of Management Responsibility
- Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
- Live and work with a permanent home address in Colorado while working with us.
- Have the ability with or without accommodations to meet the physical demands of the position.
