Manager, Development & Administrative Services
Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage International, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage International is more than a job; it’s a way of life. Don’t just imagine the possibility — join us.
The Manager, Development & Administrative Services, is responsible for a broad range of complex, confidential and highly visible administrative and operation functions. This role manages day-to-day administrative and operational activities of the Development Department while supporting multiple development initiatives and serving as a key liaison among internal teams, external partners and stakeholders. Key responsibilities include overseeing complex executive scheduling, coordinating multifaceted domestic and international travel, facilitating departmental communications, implementing process improvements, managing critical deadlines and reporting requirements, supporting the department’s meeting and project cadence, driving follow-through on key priorities and fostering a collaborative high performing team environment.
Your Leadership
- Lead and oversee the administrative and operational functions of the Development Department, ensuring effective coordination of departmental activities, achievement of departmental objectives, collaboration with cross-functional stakeholders, and serve as the primary point of contact for departmental operational matters.
- Coordinate and manage complex executive calendars, including high volume scheduling across multiple stakeholders while overseeing detailed domestic and international travel arrangements involving multi=destination itineraries, changing business requirements and time-sensitive logistical considerations. Anticipate scheduling conflicts, prioritize competing demands and ensure executives are appropriately prepared for meetings, travel and key engagements.
- Coordinate and manage designated development related meetings, property visits and partners’ engagements ensuring seamless logistical execution and alignment with development priorities. Prepare agendas and supporting materials, coordinate participants and actively monitor travel arrangements, communicate delays or cancellations and resolving issues in real time to ensure seamless logistics.
- Provide exceptional support to internal and external stakeholders which may include managing property reservations for development partners.
- Manage department communications including compiling and distributing weekly reports and updates as well as the quarterly team newsletter.
- Process expense reports for designated executives and maintain oversight of critical deadlines.
- Support the administration and tracking of contracts, confidentiality agreements and other departmental documentation, coordinating with Legal, Finance and internal stakeholders as appropriate. Maintain organized departmental materials, including samples, presentations, reports, agreements, correspondence and other development-related documents.
- Identify and implement process improvements, procedures, and best practices that enhance departmental efficiency, effectiveness and operational excellence.
- Foster a positive and collaborative team culture through the planning and coordination of team building activities strengthening working relationships and supporting a high performing and inclusive environment.
- Demonstrate flexibility and responsiveness to support critical business needs which may occasionally arise outside of regular business hours.
- Maintain confidentiality and strict discretion.
About You
- You are passionate about Operations and Administration
- You are a pro-active business partner
- You are open to learning, developing, and growing both yourself, personally, and helping others do the same
- You are trustworthy and have integrity
Must Haves
- Bachelor’s degree or minimum of 5-7 years of progressive experience in executive support, operations, development, hospitality or project management, including experience supporting a senior executive and coordinating the activities of a complex, fast-paced department.
- Extremely organized, detail oriented and efficient in planning, prioritizing and executing a complex workload.
- Demonstrated ability to anticipate needs, exercise initiative and independently advance work with limited direction.
- Exceptional interpersonal skills for positive, polished and effective communication with a diverse population.
- Strong customer service orientation.
- Excellent verbal and written communication skills.
- Advanced skillset in Microsoft Office, Adobe Acrobat and/or Nitro PDF applications and willingness to learn additional programs as needed including project management tools.
- Skilled travel planner with experience handling booking of complex domestic and international travel.
- Proven experience and success in an environment where exposure to highly confidential information and data was commonplace.
- Track record of demonstrating high degree of discretion and sound judgement.
- Ability to work in a fast-paced environment sometimes under pressure while remaining flexible, proactive, resourceful and efficient with a high level of professionalism.
- Must be flexible to adapt to changing business needs and/or ad hoc projects.
- Must be adept at multitasking and managing multiple priorities.
- Ability to build strong working relationships across functions and levels and to move work forward through collaboration, organization and effective follow-up.
You will Enjoy
- DTO (Discretionary Time Off)
- Healthcare benefits
- Health Savings Account and Flexible Spending Accounts
- 401[k] retirement plan with company matching, fully vested, and loan option
- Daily Pay Opportunities
- Banking and Investing Program offers preferred rewards, mortgage discount, and waived fees
- Fertility & Family Forming Assistance
- Parental leave pay differential
- Pet Insurance
- Hotel discounts
- Free meals
- Fitness & wellness discounts
- LinkedIn Learning membership
- Hearts of (insert brand)/Hearts of Pendry community engagement
- Associate’s events throughout the year
Physical Requirements
- Must be able to sit at a desk for up to five (5) hours per day
- Walking and standing are required, and length of time may vary
- Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates; use of these senses will occur on a constant basis
- Grasping, holding, sitting, walking, repetitive motions, bending over
- Ability to lift and carry up to 50 pounds
The pay scale for this position is from $100,000.00 to $108,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
