Qualifications

• 3+ years in customer service within a professional organization
• Strong telephone communication skills
• Effective leadership and motivational abilities
• Exceptional listening skills
• Advanced proficiency in PowerPoint, Word, Outlook, and Excel
• Knowledge of social media platforms like Twitter, Facebook, and LinkedIn
• Ability to work well in teams
• Excellent verbal and written expression
• Proactive and takes initiative
• Demonstrates a positive attitude
• Strong passion for customer support
• Quick learner with technical skills

Responsibilities

• Engage clients through email and phone to address their platform-related questions
• Log client issues into the tracking system
• Resolve client issues efficiently
• Manage customer relationships from onboarding to renewal
• Assist clients in maximizing platform usage through effective account management
• Participate in local, national, and international marketing events
• Build rapport to ensure repeat business and high-quality customer service
• Identify sales opportunities for account expansion
• Proactively seek new business opportunities with existing customers
• Effectively manage multiple client relationships

Benefits

• Opportunity to provide impactful customer service
• Working in a team-oriented environment
• Engagement in various marketing events
• Growth potential through identifying sales opportunities
• Contribution to client success and satisfaction