Customer Success
• New York, New York
• In-office
As an Ads Solutions Manager, you will work directly with the brands running campaigns through Ads Studio, our paid visibility product built on top of our core organic visibility platform. Ads Studio is in its design-partner phase: a small group of committed advertisers are live, and a much larger pipeline is waiting to come on next.
This is a high-impact, customer-embedded role at the intersection of customer success, sales engineering, and product. You will own the customer relationship end to end, from signed deal through onboarding through ongoing campaign management, and be the subject matter expert customers turn to for anything related to targeting, bidding, pixel setup, or reporting. There is no established playbook for this yet. Early customer patterns will directly inform how Ads Studio evolves, and you will be the one shaping that.
What you'll do- Own the customer relationship from kickoff through ongoing campaign management for a portfolio of design partner and early customer accounts
- Be the go-to expert on how Ads Studio works: pixel implementation, bidding, campaign setup, reporting, and the broader ad ecosystem inside ChatGPT
- Run onboarding for new accounts so customers go live smoothly and get to value fast
- Translate customer questions and blockers into clear asks for the product and engineering team
- Track account health, flag risk early, and manage the beta-to-paid transition as accounts mature
- Turn patterns across accounts into product feedback and repeatable process, not just one-off fixes
- Build the playbook as you go: today there isn't one, and you'll be writing it
- Serve as the primary post-sale partner for Ads Studio customers during their entire lifecycle with the product
Who you are- Experience in a client-facing role such as engagement management, customer success, or account management, ideally somewhere you owned the full relationship rather than a slice of it
- Comfortable working with ambiguity and early-stage products
- Want to become a real subject matter expert in a technical, fast-moving product area. You don't need an ads background already, but you need to want to go deep
- A builder's mindset: you'd rather help design the process than inherit one
- Startup instincts, whether from prior experience at an early-stage company or from actively seeking that kind of environment, paired with wanting the stability of a well-funded, fast-growing company around it
- Clear, sharp communicator who can translate effectively between customers and internal teams
LocationThis is an on-site role based in our NYC office, designed for builders who thrive on speed, iteration, and meaningful impact.
For this role, the expected base salary range is $130,000 to $180,000 before variable compensation (NYC). Profound's total compensation package is designed to be competitive and includes base salary, variable compensation, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
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