Manager, Commercial Technology & Digital Solutions

The Position The Manager, Commercial Technology, is a hands-on role responsible for the daily operation of commercial platforms, reporting, marketing technology, and brand websites. The role provides technology support as the company expands into ex-U.S. regions. This includes preparing platforms, data flows, websites, reporting, and support processes for new markets while working with regional teams and local requirements. The Manager will bring selected vendor-managed work in-house through practical knowledge transfer and phased handovers. This role is based in Pasadena, California, with an expectation to be in office 5 days a week. Responsibilities Websites and Marketing Technology • Coordinate updates to Corporate, HCP, patient, caregiver, and product websites, including content changes, testing, publishing, and post-release checks. • Support privacy notices, cookie consent, accessibility testing, and market-specific website requirements with Legal, Privacy, Compliance, and IT. • Support marketing automation, approved email, digital asset management, campaign tools, and their connections to CRM and customer data. • Coordinate audience files, consent and suppression checks, campaign setup, testing, deployment, and performance reporting with Marketing and vendors. Ex-U.S. Expansion Support • Work with regional Commercial, Marketing, Medical, Legal, Compliance, Privacy, and IT teams to gather technology requirements for market entry and ongoing operations. • Configure or coordinate changes to commercial platforms, customer data, integrations, access, workflows, and dashboards for new regions. • Support the launch and ongoing operation of regional and localized websites, including content updates, analytics, consent tools, and release coordination. • Coordinate testing and issue resolution across time zones, vendors, and regional teams before and after launch. • Document region-specific configurations, data sources, operating procedures, and support contacts so new markets can be supported reliably. Reporting and Analytics • Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership. • Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners. • Maintain report definitions, refresh schedules, access, and documentation. • Develop reporting for new products and ex-U.S. regions, accounting for local data sources, market definitions, and regional reporting needs. Vendor Oversight and In-House Transition • Run vendor status meetings, review backlogs and release calendars, verify completed work, and track service levels and issues. • Maintain an inventory of vendors, contracts, platforms, integrations, accounts, licenses, and vendor responsibilities. • Obtain and document company access to administrative accounts, domains, hosting, CMS tools, analytics properties, tag managers, code repositories, and data. • Work alongside vendors to learn recurring tasks, create runbooks, and confirm internal readiness before each handover. • Take over agreed activities in phases, monitor service quality, and escalate gaps promptly. Project and Business Support • Maintain project plans, action logs, testing schedules, and communications for enhancements, website releases, campaigns, and integrations. • Coordinate user acceptance testing, document defects, follow through on fixes, and communicate release impacts. • Support technology readiness for product launches and growth in the U.S. and ex-U.S. regions. • Partner with the Executive Director of AI & Enterprise Data Management on practical automation and AI pilots, including workflow documentation, testing, and user adoption. • Train business users and internal team members on platforms, reports, and operating procedures. Other Responsibilities • Provide backup administration for Veeva Commercial CRM, PromoMats, and MedComms, including access requests, basic configuration, testing, releases, and issue triage. • Provide backup support for ZS ZAIDYN platform and commercial data management as needed. • Maintain configuration records, release notes, runbooks, and support documentation. Requirements • Bachelor's degree in Computer Science, Information Systems, Life Sciences, Engineering, Business, or a related field. • 5+ years of experience supporting commercial technology, analytics, marketing operations, or business systems in biotechnology, pharmaceuticals, or life sciences. • Hands-on experience administering platforms, investigating data or integration issues, coordinating releases, and supporting users. • Experience with CMS, website releases, web analytics, or marketing technology platforms. • Experience managing vendors and tracking deliverables, service levels, and costs. • Familiarity with pharmaceutical promotional review processes and digital content controls. • Strong documentation, project coordination, and communication skills. Preferred • Experience supporting regional or international commercial technology launches. • Experience taking over operational work from an agency or technology vendor. • Working knowledge of APIs, HTML/CSS, web tagging, accessibility testing, and automation. • Experience supporting Salesforce platform for commercial capabilities. California pay range $120,000-$150,000 USD Arrowhead provides competitive salaries and an excellent benefit package.