Position Summary:The Manager, Commercial Auto & Transport is responsible for leading the team in the financial success of the department and financial success of Hub as a whole, delivering exceptional client experience and sales excellence, through training, coaching, mentoring and motivating employees. You are accountable for increasing revenues, profitability, and flow through, managing expenses, as well as the overall satisfaction / engagement of both clients and employees.
Responsibilities:Develop annual business plan with VP, Auto Insurance that when executed, will meet targets and maximize every opportunity for:
- New business
- Business retention
- Department growth
- Client experience
- Employee experience
- Execute on new programs, acquisitions and other opportunities for growth/retention
- Provide support as needed to operations
- Monitor P&L statements (or a portion of) and take appropriate corrective action when necessary to ensure targets are met
- Ensure excellent and consistent client service experience
- Ensure all best practices are adopted and effective
- Maximize on opportunities for efficiency
- Participate actively in both the business and industry communities to build a network of contacts that improve the presences and reputation of the branch and organization
- Other duties and responsibilities as assigned
- Provide a positive work environment that attracts, retains and motivates talent
- Select the best talent for best-fit in positions
- Support the team of talent to achieve their highest performance potential
- Performance management
- Frequent feedback (formal/informal)
- Annual formal review
- Documentation
- Provide and encourage development:
- Training and development (internal/external courses & on-the-job training)
- Cross training
- Coaching
- Identify and develop future leadership talent (Supervisors, Leads, Managers)
- Onboard and orient new talent
- Conduct regular meetings
- Clear, concise and consistent communication (branch specific, corporate communications, ect)
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- Work with the VP, Auto Insurance to deliver exceptional service to key CL auto client accounts . .
- Strong collaborative working relationships within the leadership team
- Ensure consistent and effective application of all corporate policies and procedures as they apply to the business or to the employee
- Ensure the safekeeping of all company assets in the department
- Other duties and responsibilities as assigned
Skills, Characteristics & Qualifications• 5 years' minimum insurance brokerage & technical expertise
• 3 years of experience in management /leadership in insurance or another industry
• CAIB, CIP, FCIP, CRM designations preferred
• Level 2 working towards Level 3 General Insurance License
• University degree preferred
What we offer youWe invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.
- Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
