Manager, Clinical Program

Job Description

Title: Manager, Clinical Program

Job Type: Full time

Your experience matters!

As a Manager, Clinical Program joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion, and dedication will make a remarkable difference in the lives of those we serve.

How you'll contribute:

The Manager, Clinical Program is responsible for manager ensures that all operations and programing in the outpatient php/iop or ip programs operate efficiently and professionally while providing a high standard of customer satisfaction. manager ensures programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as tjc standards for quality care. monitors care coordination and quality of care to identify areas for improvement. manager oversees the work performance of all assigned clinical staff. familiar with all marketing efforts and budgetary items. responsible for ensuring the clinical documentation is current and accurate and meets all regulatory requirements. responsible for overall coordination of school, work or case management information for patients.

Essential Functions

• Follows the operational guidelines set forth for assigned programs including child/adolescent, military, and other specialty programs
• Provides oversight to all staff and provides feedback through the performance evaluation process and if necessary, through counseling and/or corrective action
• Communicates with the Director of OP or DCS on an ongoing basis any issues with programming, staffing, marketing, and business issues
• Overseas and completes chart audits
• Communicate with the treatment team to ensure chart compliance
• Interfaces with others to ensure completion of physician follow ups from CPE and other regulatory requirements
• Oversees quality assurance requirements and reviews patient satisfaction forms to ensure safety, regulatory requirements, and parent's perception of the treatment program
• Maintain a positive working relationship with referral sources, community agencies and organizations
• Interfaces with the Medical Director to review clinical programs and concerns from patients/parents/managed care, etc
• Ensures that all interventions (individual, group, and family therapy) are performed and documented according to professional clinical standards
• Oversee the programs transportation program ensuring compliance with regulations and internal policy and procedure
• Actively participates in the compliant resolution process as needed
• Support with vital and UDS capture as needed
• Assists with scheduling and coverage as it relates to staffing needs
• Oversees therapists to make sure required scales and assessments are conducted per policy including the following as applicable: Columbia, Basis 32, CABA and Patient Satisfaction Surveys Ensures that clarification of the therapeutic role and treatment plan with the patient and family is completed and reviewed by each therapist
• Trains, mentors, and supervisors departmental therapists Collaborates with hospital/facility departments to ensure seamless care, the identification of access barriers, and compliant resolutions to the barriers Monitors patients for safety
• Reports suspicion of drug use or other safety concerns immediately to program manager
• Conducts drug screens as necessary with the assistance of the outpatient nurse
• Conducts individual, group, and family therapy sessions to educate patients regarding psychological, emotional, or substance use problems
• Demonstrates the ability to actively engage patients in a group setting, fostering group discussions and leading the group in a therapeutic manner
• Actively participates in creating and revising the group programming schedule
• Offers tools and resources to conduct group therapy
• Oversee the appropriateness and timeliness of patient discharge, transition, and after-care plans
• Uses evaluative techniques to develop and implements therapeutic treatment
• Provides family session counseling to ensure appropriate communication and involvement of family members and support groups
• Actively communicates with clients, families, and outside referral sources, functioning within the scope of HIPAA and 42 CFR Part 2
• Demonstrates proactive communication with those involved with the patient's treatment, documenting all correspondence held with patients and other stakeholders
• Displays heavy involvement in treatment planning for patients
• Works with patients to achieve treatment plan goals and accurate documents progress
• Demonstrates initiative to revise the treatment plan to create new goals for patients if appropriate
• Ongoing and consistent collaboration with the interdisciplinary team including physicians, utilization review and nursing staff members
• Demonstrates active communication with team members
• Demonstrates the ability to work with the utilization review department
• Ensures communication with UR on length of stay and treatment of patients
• Creates thorough discharge plans with clients that meets the clients' after-care needs
• Ensures both patient and appropriate family members or referral sources have appropriate paperwork in a timely manner after discharge to ensure continuum of care
• Demonstrates appropriate crisis intervention and de-escalation skills
• Act as members of the team when a crisis occurs, assisting others to ensure patient safety
• Effectively communicates to UR on treatment and LOS issues, supporting in UR functions/authorizations/denials as needed and requested
• Completes accurate assessments of patients utilizing clinical skills
• Completes admission assessments and intake paperwork when needed to support the care coordination department
• Answers crisis calls, when necessary, assist in creating therapeutic treatment skills and support groups of patients
• Completes all documentation in a professional and appropriate manner ensuring it is submitted timely
• Displays a thorough knowledge of confidentiality
• Completes releases appropriately
• Demonstrates knowledge of HIPAA and 42 CFR Part 2 regulations and abide by those standards
• Actively participate in the therapist's discharge planning needs
• As directed creates appointments, starts follow up care process and completes interfacing with organizations
• Enacts the code system per company policy and training
• Completes accurate assessments of patients utilizing clinical skills
• Assists care coordination department as requested
• Other responsibilities as assigned by leadership

Additional Information

• Reports to: Director of Outpatient Services or Director of Clinical Services.
• FLSA Status: Exempt
• Previous experience in an outpatient partial hospital program and/or IP preferred. A knowledge of psychiatric and chemical dependency treatment principles required.

Qualifications and requirements:

Education: Master's degree in Social Work, Counseling, or equivalent required.

License: Current clinical or social work license as required by state regulations.

Certifications: CPR and De-escalation certification required or obtain within 30 days of hire.