Manager, Client Development, DC City Center
About the role:
We are looking for a Manager, Client Development who will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role for driving the business, coaching, and managing a diverse team, and equipping the Boutique Director with critical business knowledge.
What impact you can create at CHANEL:
- Through spending time on the selling floor, coach and always inspire team to deliver an elevated client experience for all clients
- Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect, and teamwork
- Provide initial and frequent ongoing training and development for all team members, including CHANEL savoir faire, product details and service delivery
- Lead team with agility and resilience, continuously improving based on key performance indicators and lessons learned
- Represent CHANEL in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events
You are energized by:
- The history and heritage of The House of CHANEL
- People leadership and development
- Fostering a meaningful client experience centered around inclusion and connection
- Building collaborative partnerships and relationships
- Being comfortable in the middle of complexity and ambiguity
- Multi-tasking within projects in a dynamic, fast paced environment
- Creativity and innovation by testing, learning, and taking new risks
What you will bring to the team:
- Ability to thrive in a team environment and work collaboratively
- Understanding of, and passion for client experience
- Excellent communication skills
- Foreign language skills are preferred but not required
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives
- Curiosity and desire to learn and grow professionally within the world of CHANEL
Position Logistics:
- Minimum 5 years of related experience
- Bachelor’s degree (preferred)
- A flexible schedule with the ability to work late nights, weekends, and some holidays
- Boutique Management: Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results
*Chanel, Inc. reserves the right to edit, change, or make exceptions on designations where circumstances where deemed appropriate.
Compensation:
The anticipated base salary range for this position is $92,400 through $120,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.
Benefits and Perks:
- Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund
- Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership)
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K and other incentives
- Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking
