Job Title
Manager Care Coordination - Cancer Institute

Location
Cleveland

Facility
Cleveland Clinic Main Campus

Department
Hematology Oncology-Cancer Institute

Job Code
T98844

Shift
Days

Schedule
8:00am-4:30pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and making a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

The Care Coordination Team Manager is a serving leader who is a clinical and operational link between clinical care strategy and the Clinical Care Coordinators, ensuring that there is clinical standardization and programmatic consistency throughout all locations. Interfaces with clinical care coordination team regularly and serves as the point of contact for Care Coordination activities. This position works with multiple entities to include nursing, market and network services, payer contacts, information technology, primary care and specialty care leadership, enterprise care coordination and other disciplines, as appropriate. Functions as a clinical care coordinator in coverage situations and ensures best practices across the program.

This position is based at Cleveland Clinic Main Campus and works a schedule of Monday-Friday, 8:00 a.m.-5:00 p.m. The role also requires monthly travel to various sites, as well as additional travel when needed to support new employee onboarding and training. In addition, candidates must have a minimum of two years of leadership experience.

A caregiver who excels in this role will:

• Monitor Care Coordination team's core competencies, clinical and utilization outcomes, quality metrics and outreach compliance.

• Serve as the liaison between various payer programs, clinical care practices, market and network services and the care coordination teams.

• Act as the key care coordination information and education resource for the interdisciplinary care team.

• Maintain procedure manual, communicate changes and collaborate with clinical leadership on protocol review and changes.

• Ensure workflow alignment with enterprise care coordination and payer's quality and programmatic agreements.

• Ensure care coordinator identifies, assesses, educates and coordinates care for the high and rising risk patients identified in the clinical setting, focusing on patient outreach and the goal of achieving optimal outcomes.

• Ensure appropriate distribution of patient load and effective management of patient panel.

• Provide leadership in hiring and onboarding of new nurses in collaboration with respective practice and interdisciplinary team.

• Serve as a coach and mentor for all clinical care coordinators and contribute to and complete APRs.

Minimum qualifications for the ideal future caregiver include:

• Bachelor's of Science in Nursing (BSN)

• Current state licensure as a Registered Nurse (RN)

• Five years of nursing experience and one year Care Coordination or Case Management experience

• Supervisory or management experience

• Basic Life Support (BLS) Certification through the American Heart Association (AHA) or American Red Cross

Preferred qualifications for the ideal future caregiver include:

• Master's of Science in Nursing (MSN) in Healthcare or a related field

• Two years of Leadership experience

Physical Requirements:

• Requires direct patient care.
• Requires extensive walking, telephone use, bending, reaching, and lifting items weighing twenty pounds or less.
• Must be able to work well under pressure and maintain professional demeanor under adverse conditions.
• Extensive reading, writing, use of pagers, fax machines, computers, and copiers.
• Sedentary Work - Exerting up to10 pounds of force occasionally (Occasionally: active or condition exists up to 1/3of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment.