We're seeking a proactive, data driven Manager of Business Analysis who combines analytical depth with solid people leadership. Reporting to the Associate Director of COVE, this role leads analysts who investigate issues affecting provider experience, coaches analytical quality, and oversees day-to-day monitoring and delivery. The manager works across business functions to turn findings into actionable improvements.
COVE (Connected Operations Vitals & Experience) is UnitedHealthcare's on-site command center, where teams monitor member and provider experiences, investigate emerging issues, and work across the organization to drive improvements. Based in Minnetonka, MN, this role focuses on provider experience, combining operational data and provider feedback to identify patterns, develop evidence-backed insights, and help resolve issues affecting providers.
This is an In-Office position in Minnetonka, MN
Primary Responsibilities:- Review analysts' investigations and case writeups, coaching team members on analytical rigor, supporting evidence, and clear, actionable recommendations
- Lead and develop a team of analysts through clear expectations, regular feedback, performance reviews, and accountability for quality and delivery
- Onboard and train analysts on COVE monitoring tools, data sources, case standards, and escalation practices
- Build an environment of belonging and empowerment, investing in each team member's growth and career development
- Oversee daily monitoring and case flow: prioritize emerging signals, assign investigations, identify coverage gaps, and ensure timely, well-supported escalations to business partners
- Support time-sensitive operational issues as they arise, which may include occasional work outside standard business hours
- Partner with operations, claims, network, and other business leaders to align priorities, present findings, and drive issues to resolution
- Track the impact of escalated issues and recommendations, using results to sharpen future detection and analysis
- Improve team processes and analytical methods to raise quality, consistency, and productivity, sharing best practices across the team and with peer leaders
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 3+ years of experience in business analysis, data analysis, operations, claims, or provider-facing functions, with demonstrated progression in scope or complexity
- 3+ years of experience interpreting and analyzing large data sets
- 1+ years of direct people management or 2+ years matrixed management experience
- Experience working in a fast-paced, frequently changing team environment
- Demonstrated leadership ability to influence and drive outcomes without direct authority
- Proven ability to be proficient at assessing business risks/issues and ability to distinguish items you are empowered to resolve from those that need to be escalated
- Proven exceptional relationship skills and solid emotional intelligence
- Proven excellent presentation skills - clear and concise written & verbal communication skills
- Proven detail-oriented with solid data accuracy and quality standards
- Must reside in Minnesota and be able to work in the Minnetonka, MN office
Preferred Qualifications:- Experience with provider operations, claims processing, prior authorization, credentialing, or provider servicing workflows- ideally within healthcare, insurance, or regulated industries
- Intermediate to advanced skillset in Microsoft Office applications, specifically in PowerPoint and Excel
- Ability to thrive in a performance driven culture
- Ability to be creative, flexible and have solid problem solving and time-management skills
- Ability to multi-task and prioritize, both individually and for a large team
- Proven solid organizational skills with ability to manage to deadlines and drive assigned projects to completion
- Proven ability to deliver creative, tailored insights that align with business goals
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
