Manager – Balance Growth & Special Initiatives

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Manager – BalanceGrowth & Special Initiatives is accountable for the implementing new balance growth strategies and continuously optimizing existing strategies for balance growth and profitability in BMO’s Canadian Retail and Small Business credit card portfolios.  Accountabilities would also include managing of special initiatives.

KEY AREAS OF ACCOUNTABILITY

A. Balance Growth Governance & Risk

B. Infrastructure

C. Financial Management

ACCOUNTABILITIES

A. Balance Growth Governance & Risk

• Oversight of overall strategy and implementation of programs related to Balance Growth (e.g., Acquisition balance transfer for retail / small business and existing customer small business balance transfer programs) within the BMO Canadian retail and small business credit card portfolio.
• Implement new tests, procedural improvements, digital enhancements, and automation within the pre-delinquency program to optimize risk-adjusted returns, losses, and ROE.
• This role is a key liaison with various partners, including finance, credit risk, collections, analytics, operations, marketing and the customer contact center.
• Development and maintenance of policies and procedures related to balance growth programs, including staff training, updates to disclosures and marketing materials.
• Strong focus on customer experience, change management and program optimization.
• Supports the drafting of strategic pricing plans to improve existing product offerings.
• Manages escalations and assists our customer facing staff in resolving concerns of customers as well as enhancing processes.

B. Infrastructure

• This role is a key subject matter expert on TSYS/TRIAD functionality and will support long term goals to reduce operational risk, maximize flexibility and build new functionalities designed to drive customer behavior, retention, or growth of balance and revenue amongst credit card customers.

C. Financial Management

• The Manager is responsible for the ongoing reporting and P&L management of existing and future Balance Growth campaigns, programs, and projects. 

CROSS-FUNCTIONAL RELATIONSHIPS

• NARP Product and Loyalty Team
• NARP Acquisition Team
• Virtual Connect
• Client Loyalty and Salesforce Effectiveness
• Compliance and Legal
• Marketing
• Credit Risk
• Collections
• Lending Credit Strategy
• Analytics
• Payment Card Services
• Technology and Operations
• P&C Finance

Qualifications:

• Bachelor degree or equivalent experience (6-8 years), and or an Accounting or Finance (i.e. CPA or CFA designation an asset).
• 2 - 3 years of business experience - required.
• Strong analytical experience in management consulting, risk management, marketing analytics, or financial analysis - preferred.
• Strong experience creating detailed business cases - required.
• Strong deck creation skills - required.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: