Job Title
Manager - Application Development, GSS
Education
Bachelor's Degree
Location
Philadelphia - Philadelphia, PA 19106 US (Primary)
Career Level
Manager
Category
Information Technology
Job Type
Permanent
Job Description
General Summary:The Manager - Application Development, Global Shared Services leads development and support for a portfolio of business-critical applications utilizing Microsoft stack within AWS cloud environment. The initial portfolio supports the Surface/TBL transportation business, including freight payment, transportation management, customer portals, pricing/rating, and the EDI and API integrations that connect BDP with carriers and customers. Scope may expand to other shared-services applications over time.
Exemption Type
Exempt (Salaried)
Job Requirements
Critical:- Own production stability, availability and support for the Global Shared Services application portfolio, including incident escalation, Sev 1 response and problem management for recurring issues
- Lead the transition of Tier 1/2 application support to BDP's global support organization, including transition planning, knowledge transfer, runbooks, knowledge articles, escalation criteria and operating-level agreements
- Define and own the Tier 3 support model, including named primary and backup owners for each application, after-hours coverage and contractor support scope, so that no application depends on a single individual
- Deliver the established portfolio consolidation plan, managing milestones, dependencies and risks, and making sure application retirements reduce the support burden
- Lead and develop technical leads, developers and contractors; build depth in the team through cross-training, succession planning and capacity planning
- Manage contractor and vendor performance, scope, deliverables and statements of work
- Partner with business stakeholders on priorities, UAT and communication; report portfolio health, support performance and risk to IT leadership
- Coordinate with global infrastructure, network, database, security, integration and service-management teams, including moving Surface-specific infrastructure dependencies into enterprise support where appropriate
- Uphold security, compliance, change control and financial-system controls across the portfolio
- Proven experience transitioning application support into a global or enterprise service desk / ITSM model (ServiceNow preferred), including defining Tier 1/2/3 boundaries and operating-level agreements
- Proven experience leading production support for business-critical, integration-heavy application environments
Need to be:- Experienced in managing technical teams that mix employees and contractors (8+ years in application development/IT, including 3+ years in management)
- Experienced in delivering application portfolio consolidation, modernization or legacy retirement
- Proficient in Agile delivery practices, backlog management and release governance
- Knowledgeable in integration technologies, including APIs, EDI, file-based integrations (SFTP/FTP) and middleware
- Calm and decisive when managing production incidents
- Able to communicate clearly, both verbally and in writing, with technical teams, business stakeholders and senior leadership
- Able to produce and enforce excellent documentation, including runbooks, support matrices and knowledge articles
Familiarity with:- Transportation, logistics, freight payment/audit, TMS or rating/pricing systems
- EDI transaction sets (204, 210, 214, 990) and IBM Sterling or similar middleware
- Shared-services or multi-business-unit IT environments
- Enterprise integration standards and API-led integration approaches
Principal Duties and Responsibilities:- Lead developers and contractors supporting the Global Shared Services application portfolio
- Run incident escalation and Sev 1 response for portfolio applications, and drive root-cause analysis and permanent fixes for recurring issues
- Plan and carry out the Tier 1/2 support transition to the global support team, and track resolution times, escalation volumes and recurring problems
- Maintain support matrices, escalation paths, on-call and after-hours coverage, and runbooks for all production-critical applications
- Manage delivery of consolidation plan milestones and report progress to the Director and business stakeholders
- Oversee sprint planning, backlog prioritization, release coordination and delivery risk across internal and contractor teams
- Review technical designs and production-readiness, working with the technical leads
- Coordinate with infrastructure, network, database, security and integration teams on dependencies, changes and incidents
- Hold regular operational reviews and stakeholder updates
- Develop succession plans and cross-training so that knowledge and support capability are not concentrated in one individual
Please note: There is no relocation or immigration assistance associated with this opening.
Compensation is based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.
Please visit our website: www.bdpinternational.com
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