Scotiabank

Manager, Analytics

Scotiabank • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Finance & Insurance
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Education in Business, Computer Science, Software Engineering, Mathematics, Analytics, or a related field
  • Strong communication skills for diverse audiences
  • End-to-end analytics experience with data management
  • Project management skills across multiple priorities
  • Experience with large data sets and enterprise data environments
  • Proficiency in data visualization tools like Power BI or Tableau
  • Experience with programming or querying languages such as SQL or Python

Responsibilities

  • Collaborate with partners to understand analytics needs and address business problems
  • Manage projects from scoping to execution, delivering analytical solutions
  • Create meaningful data assets, dashboards, and insights for business use
  • Present analytical findings with storytelling and visuals for stakeholder understanding
  • Build relationships with cross-functional teams to streamline data requests
  • Engage with stakeholders to support data-informed decision making

Benefits

  • Opportunity to suggest project ideas and process improvements
  • Become an expert in available data sources and analytics
  • Develop reusable data assets leveraging modern tools and methods
  • Conduct advanced analyses on large data volumes for actionable insights
  • Collaborate with business stakeholders to identify growth opportunities
  • Assist partners in making strategic decisions through insights
Full Job Description
Requisition ID: 274033

The Role

  • The Business Analytics Channels & Servicing Team partners with channel management and transformation stakeholders to deliver a comprehensive view of customer sales and service touchpoints across digital, branch, contact centre, ABM, and other assisted channels. This work influences how Scotiabank measures, improves, and transforms customer experiences across key journeys such as onboarding, investment management, service resolution, and cross-channel engagement.
  • The primary function of this role is to support cross-channel partners by prioritizing and managing analytics projects through the full project lifecycle and delivering high-impact analytical outputs, including dashboards, case studies, models, reusable data assets, and executive-ready insights that inform business decisions.
  • This is a high-visibility role for someone who enjoys combining technical analytics, business strategy, and clear communication. The successful candidate will be supported in performing complex analysis, translating findings into clear recommendations, and building trusted relationships with partners and senior leaders across different levels of technical expertise.


Is this role right for you? - In this role you will:

  1. Analytics Project Management
  • In this role, you will work collaboratively with business partners to understand their needs, explore business problems, create analytics solutions, and share insights in ways that are clear, practical, and useful.
  • Manage projects through the full project lifecycle, including
  • Scope out projects by creating requirements, timelines, project scope, etc.
  • Create scalable analytical outputs, including new data sets, dashboards, reusable data assets, actionable insights, and deep-dive analytics that support business growth, transformation priorities, and improved customer outcomes.
  • Create artifacts, such as project plans, documentation, data lineage, metadata, metrics definitions etc.
  • Present analytical outputs using clear storytelling, compelling visuals, and practical recommendations that help business partners and senior stakeholders make informed decisions.
  • Build inclusive, cross-functional connections across data requests from diverse teams to reduce duplication, streamline priorities, and create shared value across channels and business partners.


2. Stakeholder Management
  • Act as a trusted analytics partner with Channel teams, including Digital, Branch, Contact Centre, ABM, and other key stakeholders, by listening to business needs, identifying opportunities, and recommending data-driven solutions.
  • Share findings and recommendations with senior leadership in scheduled and ad hoc forums, using clear visuals, slides, and storytelling to create understanding, invite discussion, and support informed decisions.
  • Engage in regular meetings with business lines and functional stakeholders to understand their priorities, share perspectives, and suggest data analysis or visualizations that help support business growth.
  • Collaborate with other Data, Technology, and Analytics partners
  • Promote data literacy with partners and key stakeholders by helping build shared understanding of available data, tools, and analytical approaches.
  • Encourage data-informed decision-making by making insights accessible, relevant, and actionable for a range of audiences.


What's in it for you?

  • Proactively suggest project ideas, data process improvements, or value opportunities
  • Investigate and become an expert in available data sources, determine how they can be transformed and interpreted for analysis, identify gaps, and develop action plans to address them.
  • Develop reusable and scalable data assets using business acumen, statistical methods, visualization techniques, and modern analytics tools.
  • Conduct analysis using descriptive or advanced techniques on massive volumes of structured and unstructured data to create actionable insights
  • Collaborate with business stakeholders and technical partners to establish trends, understand performance, identify opportunities for growth, and provide actionable insights
  • Develop analyses, reports, and insights that help partners make tactical, operational, and strategic decisions in support of business goals.


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

  • Education in Business, Computer Science, Computer/Software Engineering, Mathematics, Analytics, or a related field, or equivalent practical experience
  • Strong communication skills, with the ability to explain insights clearly to technical and non-technical audiences
  • End-to-end analytics experience, including exploring, cleaning, aggregating, and consolidating data; creating analytical outputs; synthesizing information in easy-to-understand formats; and communicating findings to business partners
  • Project management skills or experience coordinating work across multiple priorities, partners, or deliverables
  • Experience querying and working with large data sets, with exposure to an Enterprise Data Lake, Enterprise Data Warehouse, or Cloud environment considered an asset
  • Ability to manage the planning, processes, and coordination of multiple projects
  • Experience with data visualization tools such as Power BI, Looker, Tableau, Genie, or similar platforms
  • Experience with at least one programming or querying language, such as SQL, Python, R, SAS, BigQuery, or Databricks
  • Experience in banking, financial services, or another customer-focused industry
  • Experience in contact centre, branch, digital, or channel performance analytics
  • Experience building models, analytical frameworks, or decision-support tools


Working Conditions:

  • Work in a standard office-based environment; occasional non standard hours may be required to meet business or reporting deadlines.
  • Location: 44 King St West, Toronto
  • Hours: Monday - Friday, 9 am - 5 pm EST


Location(s): Canada : Ontario : Toronto

About Scotiabank

Scotiabankers are committed to helping individuals, companies, and communities to thrive in a changing world. From personal and business banking, brokerage, and insurance, to private wealth, and the most sophisticated commercial, corporate and institutional services, they serve the diverse needs of some 21 million customers in more than 55 countries. Founded in 1832 in Halifax, Nova Scotia, their growth has always been fuelled by the success of their customers and their longevity secured by an unshakable commitment to carefully and expertly managing risk and capital. That focus on doing what's right for customers—short- andlong-term—has made us a global financial services leader. Headquartered in Canada, they are over 86, 000 Scotiabankers strong. Each of us are committed to being the best at understanding their customers' needs and all of us working together to deliver practical advice and relevant solutions that help their customers become financially better off.

Scotiabank Careers

Join Scotiabank, a premier financial institution, and become part of a diverse and inclusive team that’s leading the way in global banking. At Scotiabank, we offer more than just job opportunities; we provide a platform for professional growth and innovation in the financial services industry.

Work You’ll Do

At Scotiabank, we’re not just filling positions; we’re cultivating leaders. Dive into a workplace where diversity training and leadership development shape the path to your future. Our commitment to professional growth is evident in our robust training programs and continuous learning opportunities that foster innovation and strategic thinking.

Explore a World of Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Scotiabank has a spectrum of opportunities to fit your career ambitions. Our team is composed of individuals who bring a wealth of skills and perspectives to our company, driving us forward with their creativity and strategic insights.

Innovative Work Environment

Scotiabank’s culture is one of collaboration and respect, where each team member’s contribution is valued. Engage in meaningful work that challenges you to leverage your skills and push the boundaries of what’s possible in the banking sector. Our innovative projects not only support the growth of the company but also ensure our position as a leader in the industry.

Benefits and Growth

Choosing a career at Scotiabank means opting for a life of growth and opportunity. Our employees enjoy competitive benefits, including comprehensive health coverage, retirement plans, and flexible working conditions, all designed to support your career and personal life. We believe in nurturing our team’s potential by providing them with the tools they need to succeed both professionally and personally.

Join Our Team

Ready to take the next step in your career? Explore the job opportunities at Scotiabank by searching our open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players.

Networking and Professional Development

Stay connected and advance your career through Scotiabank’s extensive networking opportunities. Participate in events that connect you with other professionals and leaders within the industry. Our career resources will help you prepare your resume, ace your interviews, and land the job that best suits your career goals.

Stay Ahead

Keep up to date with the latest in career tips, industry insights, and company news—all from the people who work here at Scotiabank. Personalize your experience by subscribing to job alert emails tailored to your preferences and be the first to know about new openings and exciting developments. Join Scotiabank and be part of a team that values integrity, respect, and accountability. Discover how your career can flourish in an environment committed to your professional development and personal growth.
Learn more about Scotiabank
Size
90,619 employees
Market Cap
$57.5 billion
Industry
Finance & Insurance
5 Year Trend
+7%
NASDAQ
BNS
* Ladders Estimates

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