What you'll be doing
As a member of CIBC’s team, the Manager, CAM (Client Account Management) Analytics is responsible for supporting the delivery of advanced consulting advice in data analytics in collections operations, providing research and insights, and ensuring senior management has the relevant information to make informed decisions. The role applies advanced concepts to utilize various advanced analytical techniques such as statistical modeling, data mining, and machine learning. the Manager, CAM Analytics provides insights that inform decisions influencing department strategy, performs in-depth analysis of research information to identify opportunities, develops proposals and makes recommendations for management’s use. The role works autonomously on day-to-day work, researching industry best practices, tools, and systems for reporting and data analysis, identifying and recommending enhancements to automated systems used to create a standardized reporting system. The role uses independent judgement to determine methods and approaches to work and acts as a resource integrator for their area.
At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
- Analytics - Conduct deep analysis of data and provide recommendations to effectively manage business decisions. Develop benchmarks and thresholds that support the tracking and communication of performance metrics.
- Business Effectiveness - Identify and recommend changes that enhance collections operations whether through technology or other processes to ensure the efficiency and effectiveness of the Client Account Management (CAM).
- Strategic Thinking Approach – Drive, manage and execute data and reporting projects and initiatives in alignment with CIBC Strategy while supporting the business goals, objectives and key performance indicators. Ability to think strategically about how to mobilize and engage teams across the enterprise to deliver strategic change.
- Communication - Excellent verbal and writing skills to effectively articulate ideas and opinions that involve analysis, processes, and technology solutions to others with different disciplinary backgrounds. Ability to produce a variety of business documents that demonstrate command of language, clarity of thought and orderliness of presentation.
- Relationship Management - Manage the relationship between the Data and Reporting and various partners throughout the bank with a high focus on client experience and partnering for shared success. Build internal and external relationships as required to help ensure we are providing the right level of service to our leadership team and business partners.
Who you are
- You are skilled in Programming languages and modern big data, analytical tools (e.g., SAS, SQL, Python, R, Hadoop, Spark, Alteryx, Databricks).
- You are experienced in Collections and/or risk management data, leveraging your knowledge of collections processes (early-stage, mid-stage, late-stage, and dialer collections) to support analytics, reporting, and modelling, and generate insights into performance, trends, and opportunities.
- You are proficient in Machine Learning and advanced modelling, driving the application and development of data science solutions to solve complex business problems, mentoring analytics teams, building predictive models, and deploying advanced statistical methodologies to optimize strategies and outcomes.
- You are a critical thinker. With exceptional problem solving and decision making skills, knowledgeable about the organization's IT environment and business process integration, and possess stellar communication skills, producing clear business documents and expressing ideas verbally with impact.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
Job Location
Toronto-141 Bay, 17th Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Base SAS, Business Effectiveness, Communication, Data Mining, Data Reporting, Decision Making, Machine Learning (ML), Metrics Analysis, Process Improvements, Python for Data Analysis, Reporting and Analysis, SAS/STAT, SAS SQL, Statistical Analysis
