POSITION SUMMARY:
The Manager, AI Solutions & Analytics serves as an internal consultant, builder, and problem solver who uses data, analytics, artificial intelligence, and process automation to improve business performance across the organization. This role partners with leaders and teams to understand business needs, identify opportunities, and design practical, scalable solutions that support enterprise priorities.
The Manager develops and implements dashboards, reporting tools, automated workflows, and AI-enabled solutions that improve decision-making and reduce manual work. The role combines business acumen, analytical expertise, hands-on technical skills, and project leadership to move solutions from discovery and testing into sustained operations.
Using tools such as Microsoft Copilot, Claude, Power BI, Power Automate, SQL, and other approved technologies, this position delivers measurable improvements while following organizational requirements for data privacy, security, responsible AI use, and human review.
ESSENTIAL FUNCTIONS:- Partners with executives, business leaders, project managers, and subject matter experts to understand business challenges, clarify requirements, and identify opportunities for analytics, automation, and AI-enabled solutions.
- Designs, builds, tests, and implements workflows, automations, AI agents, prompts, dashboards, and decision-support tools using approved technologies such as Microsoft Copilot, Claude, Power Platform, Power Automate, Power BI, and SQL.
- Develops executive dashboards, scorecards, KPI reports, and other business intelligence tools that provide clear visibility into operational performance and enterprise initiatives.
- Analyzes complex data to identify trends, opportunities, risks, performance gaps, and potential root causes, and translates findings into clear, actionable recommendations.
- Collaborates with leaders and stakeholders to define performance measures, data requirements, reporting standards, and success criteria for business initiatives.
- Prepares business cases, ROI analyses, solution recommendations, and implementation plans to support prioritization and investment decisions.
- Leads or coordinates solution development from discovery through pilot, implementation, and transition to ongoing operations, including documentation, testing, training, and stakeholder communication.
- Monitors solution adoption, performance, and realized benefits; identifies needed adjustments and helps ensure improvements are sustained over time.
- Promotes responsible use of AI and automation by following approved data, privacy, security, and governance practices and applying appropriate human review and validation to AI-generated outputs.
- Stays informed about relevant developments in AI, analytics, and automation and recommends practical applications that align with business needs.
- Performs other duties as assigned.
QUALIFICATIONS: (Knowledge, Skills, Abilities, Education, Training and Experience.)- Bachelor's degree in business, analytics, information systems, computer science, data science, or a related field, or an equivalent combination of education and relevant experience.
- Minimum three (3) years of progressive experience in business intelligence, analytics, process improvement, automation, AI-enabled solutions, or a related field.
- Demonstrated experience building dashboards and reporting solutions using Power BI or a similar platform.
- Experience gathering business requirements and translating them into practical technical or analytical solutions.
- Experience using generative AI tools such as Microsoft Copilot, Claude, ChatGPT, Gemini, or comparable technologies to support business processes or decision-making.
- Experience using Power Automate, Power Apps, SQL, or other data and workflow automation tools.
- Experience developing AI agents, prompts, or automated workflows for business use.
- Experience leading projects or coordinating implementation across multiple teams.
- Experience developing business cases, measuring return on investment (ROI), or tracking adoption and outcomes.
- Familiarity with data governance, information security, and responsible AI practices.
- Demonstrates strong business and customer focus, strategic and analytical thinking, and a commitment to solution design and continuous improvement.
- Demonstrates strong problem-solving and communication skills, including the ability to explain complex information to nontechnical audiences.
- Demonstrates project planning and execution skills, adaptability, sound judgment, and the ability to manage multiple initiatives, organize work, meet deadlines, and collaborate effectively with stakeholders at different levels of the organization.
We offer a competitive salary, an incentive bonus program, training and development programs, career growth and community volunteer and outreach programs. We also provide a comprehensive benefits package for eligible employees, including Basic Life and AD&D; Employee, Spouse and Child Supplemental Life and AD&D; and Short and Long-Term Disability insurance. We also offer Medical, Dental and Vision coverage, with optional Health Savings Accounts, as well as Medical and Dependent Care Flexible Spending Accounts. We offer Voluntary Benefits (Accident, Critical Illness, Whole Life) and an Employee Assistance Program. Additionally, you have access to a 401(K) plan, Health and Financial Wellness Programs, Paid Time Off including Paid Holidays and Floating Holidays, Paid Parental Leave, Education Reimbursement, Employee Recognition and the Dominium Employee Emergency Fund.
